IT Support Specialist

5 months ago

Mount Wellington, New Zealand Rocket Lab USA Full time

**ABOUT ROCKET LAB**

Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more.

Join our pioneering team and launch your career to new heights

**WHAT YOU'LL GET TO DO**:
The IT Support Specialist, working closely with the IT Support Team Lead, manages the IT Service Desk queue and carries out the day-to-day Service Desk functions required to provide the efficient delivery of IT services to Rocket Lab.

Effective communication and world class support is vital to the success of this role.

Due to the nature of this role, which requires on-site support and collaboration, work from home arrangements are not available.

**YOU'LL BRING THESE QUALIFICATIONS**:

- 1-2+ Years' experience in a support or service role.
- Has a basic understanding and has experience in following a framework for service delivery such as ITIL.
- Experience with most and some knowledge in at least one of:

- Windows and/or Linux desktop operating systems.
- Windows and/or Linux server (Ubuntu/Debian) enterprise environments.
- Ability to assemble and disassemble desktop PCs.
- Virtualization technologies, public / private cloud.
- Active Directory and Group Policy.
- Understanding of networking infrastructure.
- Cloud based technologies: Azure, AWS, O365, etc.
- Strong organization skills with the ability to delegate tasks, set clear goals, and deadlines.
- Excellent verbal and written communication skills.
- Excellent problem solving and analytical skills - able to see the big picture, make connections and appropriate decisions.
- Outstanding attention to detail.
- Ability to communicate and present complex and technical concepts and ideas to a general audience.
- Maintains confidence and protects operations by keeping information confidential.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Being an exceptional multitasker, displaying excellent time management skills and ability to work under pressure.
- Certifications in CompTIA A+ or ITIL would be highly desirable.

**ROCKET LAB EMPLOYEE BENEFITS**:

- The opportunity to work on innovative and ground breaking technology
- An employee stock purchase program
- Access to world leading experts to develop your career
- Unlimited barista coffee, fruit, and snacks
- Rocket Lab merchandise - T-shirts, mission patches etc.
- Discounted health insurance with Southern Cross
- Additional parental leave entitlements
- A vibrant team culture with social activities throughout the year

**WHAT TO EXPECT**

We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.

Important information:
**FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY**:

- To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR _here_._
- Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all te

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