Software Support Specialist ›

1 day ago


Wellington, New Zealand Objective Full time

About Objective:At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Our role:The Software Support Specialist is a product technical specialist who assists customers in overcoming technical challenges in their day-to-day operation of Objective software. The Software Support Specialist acts as a conduit between the field (customer support and consulting services) and product development. They are the last level support tier (Level 3) in Customer Support and provide resolutions for the most complex customer issues and escalations.The role reports to the Engineering Support Manager and does not have people management responsibilities.Your role may include the requirement to work on-call or in-shift work to cover customers between 8:00 am and 6:00 pm Monday to Friday in the customers' local time zone, and the applicable hours will be allocated with reasonable notice. Objective's customers are primarily located in the UK, USA, Singapore, New Zealand, and Australia. Further details (including On Call compensation) are available in Objective's On Call Policy.A day in your role:Incident Management: Provide last-level product technical support to customers, Support Consultants, and Consulting Services via designated incident management escalation processes.Technical Knowledge Leadership: As the Product technical expert within Customer Support, ensure that all published Customer Support technical content is accurate and appropriate for the target audience, whether it is intended for customer or internal use. Perform regular quality inspections on Support cases to ensure process adherence and technical accuracy.Customer Advocacy: Act as the 'voice of the customer' and ensure customer views are taken into consideration in all business activities. Collaborate with internal stakeholders to drive initiatives and practices that improve customer satisfaction.Achievement of KPIs: Ensure that specified performance and quality targets are achieved. Where targets are not being achieved, collaborate with Customer Support management to return performance to targeted levels.Defect Management: Prioritise reported defects in accordance with customer business impacts. Collaborate with Development and Product Management to coordinate inclusion in maintenance, support, or feature releases.Critical Situation Technical Management: Take ownership of the Customer Support Escalated Issues list and chair appropriate meetings with all geographies to communicate updates and drive issues to resolution. Collaborate with internal stakeholders to ensure issues are progressing and appropriate information is available for resolution.Support delivery: Deliver all Engineering Support components of the Product Support according to designated skillset and contracted requirements. Support offerings may change over time.Application Management: Assume the role of the subject matter expert for the designated Objective products, taking ownership and responsibility for technical problem root cause analysis and resolution. Assist IT in day-to-day administration and operation of internal deployments.Customer Support Projects and Initiatives: Represent customer support as a technical thought leader and collaborate with the engineering support manager and internal stakeholders on initiatives to improve customer satisfaction with the organisation's products and services.Reporting: Assist in the development and maintenance of reporting tools. Automate and run reports that can be distributed to management to cover support activities and product development.Your skills, experience and beyond:Proven experience in a post-sales role delivering technical support or consulting services to external customers under a contracted relationship; preference for experience within an enterprise software vendor.Demonstrable hands-on experience with complex application software technology as an administrator, developer, or implementer; preference for strong database, server, and operating system knowledge in Windows and/or Unix environments.Exposure to Objective ECM architecture and solution is highly desirable.Strong SQL and database management skills; preference Microsoft SQL Server, MySQL, or PostgreSQL.Experience with application servers (on-prem) and/or cloud SaaS platforms e.g. Azure or AWS.Experience with virtualisation technology- e.g. VMWare or Hyper-V.Strong Coding and troubleshooting capability in at least one programming language; preference for Java or C++.Strong verbal and written communication skills.Bachelor's degree in an Information Technology discipline or equivalent professional work experience.Our benefits:Hybrid work arrangements to support work-life balance.Access to EAP for confidential counselling.Extensive learning resources to develop your skills.Regular social events to promote team bonding.We are recognized as an endorsed employer for women. Learn more about our benefits on WORK180.At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by the applicable laws in the regions we operate in.To provide a positive experience, please advise our Talent Team of any adjustments or accommodations required during the recruitment process so we can support you.
#J-18808-Ljbffr



  • Wellington, New Zealand Objective Corporation Full time

    About Objective: At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of?SaaS solutions for the government. Our role: The Software Support Specialist is a product technical...


  • Wellington, Wellington, New Zealand This Is An IT Support Group Full time

    About This Is An IT Support GroupThis Is An IT Support Group is a leading developer of SaaS solutions for the government, with over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom.Job Description: Software Delivery SpecialistWe are seeking an experienced Software Delivery...


  • Wellington City, New Zealand Objective Full time

    **About Objective**: - At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government. **Our role**: - The Software Support Specialist is a product...


  • Wellington, New Zealand Arlo Software Full time

    Marketing Communications (Marketing & Communications)Arlo is an award-winning global business with our HQ in Wellington, New Zealand and offices in the UK and Canada.We believe that human interaction is still at the heart of effective learning. Blending that philosophy with the latest e-learning tech, Arlo is fast becoming the preferred solution of choice...


  • Wellington City, New Zealand EverCommerce Full time

    We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:We are looking for a Customer Support Specialist to support our Timely customers with using the Timely software and products, so they can focus on their passion over admin. This is...


  • Wellington, New Zealand Datatorque Full time

    Management (Information & Communication Technology) Full timeAdd expected salary to your profile for insightsAre you a seasoned professional with a robust technical background in Microsoft Technologies? We're looking for a Software Development Manager to lead the team driving the next version of our flagship product (RMS), Ostro. This is a unique opportunity...


  • Wellington City, New Zealand Yoobee Full time

    Be an impactful driving force behind the future generation of software engineers - Industry leading campuses all equipped with the latest tech and equipment - Strong commitment to your professional growth & development **About the role** Key Responsibilities will include: - Deliver engaging and high-quality lectures, tutorials, and workshops. - Design,...


  • Wellington City, New Zealand Fujitsu Full time

    **Security Software Engineer** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the...

  • Software Engineer

    2 months ago


    Wellington, New Zealand Weta Digital Full time

    Weta FX Engineering Department is seeking a versatile and enthusiastic Engineer to help support a set of client artists working on pre-production deliveries for a major project. This pre-production work includes supporting work on assets, layouts, environments, motion and animation, as well as on-set workflows and virtual production operations.If you're...

  • Licensing Specialist

    6 months ago


    Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Contract Reference: 846130 H2R Technology are on the lookout for an experienced Licensing Specialist to join an established team and aid in the management of the end-to-end lifecycle of enterprise software. Due to internal secondment, there is an opportunity to join a central government department and work within an...


  • Wellington City, New Zealand Healthcare of New Zealand Full time

    KiwiSaver + Phone + Laptop - EAP Support + Flexible Working - Respectful Culture + Training Development Opportunities **Who are we| Ko wai mātou** HealthCare New Zealand is one of Aotearoa's largest health sector employers. We support and empower people in need to live independently, safely and well in their community. Our commitment is to provide a way...


  • Wellington, New Zealand Fnz Group Full time

    FNZ Capital Markets is a specialist business unit within FNZ, developing systems for the clearing, settlement and custody of equity, derivatives and fixed income instruments for global markets.The Senior Software Engineer (Java) role at our FNZ Capital Markets is a key contributor to the entire software development lifecycle.Responsible for designing,...


  • Wellington, New Zealand Cgr Services Full time

    Skip to section :About the role Career progression and training Salary and benefits Entry requirementsTest your skills at home and overseas as you learn how to produce accurate intelligence from imagery, electronic signals and geospatial information.Service Air ForceSpecialisation Intelligence, IT and CommunicationsLocation Auckland, Ohakea and...

  • Software Engineer

    7 months ago


    Wellington City, New Zealand FNZ Full time

    FNZ Capital Markets is a specialist business unit within FNZ, developing systems for the clearing, settlement and custody of equity, derivatives and fixed income instruments for global markets. You will collaborate seamlessly within a high-performing team, actively contributing to meetings and continuous improvement initiatives. Uphold compliance with...

  • Software Engineer

    4 months ago


    Wellington City, New Zealand Weta Digital Full time

    Wētā FX Engineering Department is seeking a versatile and enthusiastic Engineer to help support a set of client artists working on pre-production deliveries for a major project. This pre-production work includes supporting work on assets, layouts, environments, motion and animation, as well as on-set workflows and virtual production operations. If you're...


  • Wellington City, New Zealand New Zealand Government Full time

    Discover a career with purpose at MBIE - Experience in supporting technical hardware? - Are you working in a service desk environment and ready for your next career step? - Ability to troubleshoot technical problems working alongside external suppliers to resolve technical issues in a complex environment - Have strong interpersonal and communication skills...


  • Wellington City, New Zealand Isentia Full time

    Hybrid working available - PR / Media / Marketing interest / experience highly desirable - Shift pattern: 7am to 3pm NZT Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and...

  • Manager Software

    1 month ago


    Wellington, New Zealand Rocket Lab Usa Full time

    ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron...


  • Wellington City, New Zealand FNZ Full time

    FNZ Capital Markets is a specialist business unit within FNZ, developing systems for the clearing, settlement and custody of equity, derivatives and fixed income instruments for global markets. Collaboration, effective communication, and compliance with policies and standards are integral aspects of this role, ultimately contributing to the success of the...


  • Wellington, New Zealand Tsb Full time

    Engineering - Software (Information & Communication Technology)Full timeYou will be responsible for creating, developing, and maintaining our business applications, as well as integrating them with our internal systems and solutions from external partners. Collaborate with an agile, cross-functional team to continuously enhance our software applications and...