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Level 2 Support Engineer

4 months ago

Auckland City, New Zealand Kings Recruitment Full time

NZ owned & operated specialist Managed Service Provider
- Provide Level 2 Support to clients on their site, as well as remotely.
- East Tamaki Office - Some flexibility to work from home.

**The Company**
Our client is a New Zealand owned and managed IT Service Provider. They provide a seamless combination of strategy, solutions, and managed services, so that businesses can outsource the service and support of their entire IT network, giving them the peace of mind to operate efficiently, tackle new challenges and grow to the next level.

Their business is built on a backbone of continuous improvement, across their people, their service and their processes and solutions. Their key focus is to deliver outstanding results to their clients.

On their behalf we are seeking a **Level 2 Engineer, **to become a** key support person **for the companies’ clients. You will split your time working with clients on their site, as well as remotely from the East Tamaki office, or from your home-based office.

**The Role**:

- Provide a wide variety of **L2 **remote service desk support across many technologies.
- Provide onsite support to Auckland based customers.
- Providing technical support with Windows, MS Server, Azure, O365, AD, Firewalls, Exchange, Hardware, MS Teams and more.
- Capture all required and relevant information and update tickets.
- Identify and investigate issues and errors before they impact a client’s service.
- Work with a highly experienced team of Engineers and Technical Account Managers to maintain best practice.
- To continue to learn and upskill.

**About You**:

- Min 1-2+ years working in a Level 2 position and preferably in an MSP environment.
- Experience in providing **remote / onsite **support to a variety of businesses / end users.
- A general knowledge of technical infrastructure from desktop to firewalls.
- Good technical diagnostic & problem-solving skills
- Support of Remote Desktop services
- An understanding of ITIL and customer service principles
- Backup Systems and Technologies (Shadow Protect, Veeam)
- Office 365 Admin experience
- Experience using ticketing systems, in particular, Halo PSA
- Azure Virtual Desktop experience
- Windows Server Administration experience
- Networking Skills - LAN/WAN, DHCP, DNS, Firewalls, Routers, Switches/ AP’s (Ruckus)
- Current Microsoft certifications are an advantage.
- Professional presentation with excellent customer service
- Must have fibre in your home office and be able to use your own vehicle which will be compensated at IRD mileage allowance rates.
- NZ Permanent Resident, Citizen or NZ working rights.

**Rewards**:

- $80K - $85K neg on experience
- Opportunity to work with the IT industry's latest technologies.
- Internal career growth for high performers
- Learning and personal development opportunities

This is a highly varied role, across multiple technologies, with unlimited scope to advance your technical knowledge and your career.

SuppEng - LB - April 2024