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Vip Service Executive

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Auckland City, New Zealand SkyCity Entertainment Group Full time

Are you a customer service extraordinaire who goes the extra mile for customers each and every time? Are you keen to develop your relationship building skills? We have an exciting opportunity to join the VIP team on a casual basis

**Mō te Tūranga | About the Role**

Are you someone who often receives commendable feedback from customers, your manager or peers? Do you feel you offer exceptional customer satisfaction each and every time? This exciting opportunity could be perfect for you if you are keen to develop on those skills whilst scoring valuable experience working within our VIP department. This job is all about customer satisfaction Any given day you'll be approaching and checking in with our customers to make sure they are satisfied. You'll become familiar with our patrons and will be able to identify them the next time they visit. You'll ensure that all questions and feedback are dealt with swiftly and professionally and you'll be ahead of the game by anticipating customer needs and coming up with process improvement initiatives. You'll need to be comfortable writing reports and will enjoy assisting with implementing VIP promotions and activities as well as having strong organisational skills to manage customer requests and requirements.

**Mōu | About You**

Maybe you've worked with VIP's before or you've an awareness of the pressures that come with working in a demanding environment, you'll no doubt have an excellent repertoire in customer management and you'll be professional and well presented individual with a good eye for detail with a naturally calm yet efficient demeanour.
- The must-have's:_
- Flexibility to work on a rotating roster within a 24/7 environment
- Over 20 years old
- Good credit history
- Able to converse confidently in a second language is preferred.
- Knowledge of casino operation would be advantageous

**Ngā painga | Benefits**
- Heavily discounted car parking
- $2.50 meals in our staff restaurant
- Fully covered medical insurance
- Lots of discounts across site
- Uniform provided and laundered
- Development opportunities to build and establish a career at the home of entertainment
- At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you._
- SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer_