Customer Services Representative

6 months ago


Auckland City, New Zealand Onceit Full time

We are looking for a special person to care for our online customers (members) and solve their concerns with compassion, understanding and excellence. You will be the front line ambassador for Onceit and you will be driven to provide a wow experience every time.

We sell premium designer products from local and international brands. Onceit.co.nz has successfully grown into a business serving over 750,000+ members.

This position is based in our office in Newmarket, Auckland, hours are 8.30am to 5.00pm Mon-Fri.

**How you will help us**:

- Provide solutions to problems quickly and efficiently.
- Work closely with your customer service team to support and motivate each other. Our customer service team is a small team of 4.
- Liaise with other Onceit teams to gather information and create solutions to product issues e.g. our buyers, logistics, warehouse teams.

**We need someone with**:

- A caring and empathetic nature, a people person.
- Excellent people and social skills.
- Very confident telephone manner.
- Ability to use Mac platform at a high level.
- Fast paced worker (at the computer) and thinker to achieve daily KPIs.
- Must be a confident typist and have excellent written grammar.
- Ability to multi-task while providing up-to-date responses to all customers enquiries in 'real-time'.
- Excellent command of English language.
- Positive attitude.
- Creative problem solving ability.
- Ability to gain customer trust and gratitude.
- Ability to work closely with Onceit web developers, operations, suppliers and dispatch teams to drive solutions.
- Strength to work efficiently under pressure and maintain composure, this team has busy times and daily challenges.

**What we will do for you**:

- We have a great team dynamic and are relaxed, friendly, and caring.
- Great staff buying privileges.
- Espresso coffee.
- Great social events to celebrate our milestones.
- Dog friendly office.
- Some work from home opportunity.

**Our Onceit Values**
- **Positive Culture** - Positive attitude, ability to overcome challenges, creating a positive work environment
- ** Encourage Creativity** - Improving process' creatively
- ** Ship Quickly, Be Agile, Be Lean** - Constant improvement in role and workplace
- ** Open Communication** - Clear understanding of role responsibilities
- ** Be the best at “Wow” service** - Really care about customers and create Onceit ambassadors
- ** Make s**t happen** - Make Onceit more efficient, if something needs doing get it done, muck in



  • Auckland City, New Zealand KiwiRail Full time

    Req ID: 11238**Kia Ora** **We’re going places. Are you?** Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism experiences and Interregional commuter trains - The TranzAlpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have been embarking on transformational change...


  • Auckland City, New Zealand Gurnishan Enterprise Ltd Full time

    **CUSTOMER SERVICE REPRESENTATIVE(S)** **Customer Service Representative** As a Customer Service Representative, you’ll spend a lot of time on your feet keeping shelves stocked, serving customers, serving delicious coffees and food, running the till, and keeping the store clean and tidy - because you know it’s the little details that add up to a great...


  • Auckland City, New Zealand Madison Recruitment Full time

    **Are you looking for a customer service opportunity with the prospect of growth?** Madison is pleased to be recruiting for a well-known New Zealand cleaning company with a number of accolades to their name. They are a proven and award-winning company providing commercial cleaning and building services to companies throughout NZ and have franchises...


  • Auckland City, New Zealand Stellar Full time

    **Contract Type**: - Casual**Location**: - NZ - Auckland - North Island**Industry**: - Call Centre & Customer ServiceI am on the lookout for a customer service representative to start Next Monday as a customer service representative role working in a wholesale warehouse based in the North Shore. The role is office based across 5 days per week (Monday to...


  • Auckland City, New Zealand Team Recruitment Full time

    **Customer Service Representative** - Leading Provider in Logistics in the Healthcare sector - Potential to lead to permanent employment Provide exceptional customer support through order processing and engaging communication. Collaborate with a supportive and high-performing team. **About the Assignment**: As a customer service representative, you will...


  • Auckland City, New Zealand HAYS Full time

    Customer Service, Call Centre, Admin, Administration **Your new company** Join a highly reputable, global organisation, who provide their customers with a variety of services. They are looking for another customer service representative to join their close-knit office support team! **Your new role**: As a Customer Service Representative, you will play a...


  • Auckland City, New Zealand Emergent Full time

    Immediate Start - Grafton, Auckland location - Training provided! Work in a supportive team within the medical industry as a customer service representative! Start ASAP, based in Auckland, and training provided! We are looking for an inquisitive Customer Service Representative who has experience dealing with customers - either face to face or over the...


  • Auckland City, New Zealand Horizon Recruitment Agencies NZ Full time

    Customer Service Representative Company Overview: Our company is a dynamic and innovative online Customer Service Representative committed to providing personalized and seamless travel experiences to our clients. We are currently seeking a Remote Travel Consultant to join our team and assist clients in planning unforgettable journeys from the comfort of...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki | Permanent Full-Time - Monday to Friday: 09:00 - 17:30 - $26.84 per hour - Location: 23 Underwood Street, East Tamaki, Auckland We are looking for a Customer Service Representative who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions. **In...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki | Permanent Full-Time - Monday to Friday: 9.30am - 6pm - $26.06 per hour - Location: 23 Underwood Street, East Tamaki, Auckland The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and...


  • Auckland City, New Zealand TTEC Full time

    Customer Service Representative Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Customer Service Representative** working on our client site in **Auckland, New Zealand** you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a passion for...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki | Permanent Full-Time - Monday to Friday 9:30am to 6pm - $26.06 per hour - Location: 23 Underwood Street, East Tamaki, Auckland The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki - Monday to Friday 9:30am to 6pm - $26.06 per hour - Location: 23 Underwood Street, East Tamaki, Auckland The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving...


  • Auckland City, New Zealand Laminex NZ Full time

    Are you a passionate problem solver with a knack for making people smile? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you! Laminex New Zealand is on the lookout for a **Customer Service Representative **to join our incredible team and be the face of our company's renowned service. - This...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki | Fixed Term contract until March 2025 - Monday to Friday: 08:00 - 16:30 - $26.84 per hour - Location: 23 Underwood Street, East Tamaki, Auckland - Fixed term contract until March 2025 We are looking for a Customer Service Representative who will deliver an exceptional level of customer service to our customers...


  • Auckland City, New Zealand Laminex NZ Full time

    **Laminex New Zealand forms part of the Building Products division of Fletcher Building. We are a trusted business partner for decorative surfaces and panel products offering expert knowledge and exceptional value to customers. With market leading brands in our portfolio including Formica, Laminex, Melteca, Strandfloor, Lakepine MDF and Caesarstone, Laminex...


  • Auckland City, New Zealand Laminex NZ Full time

    **Laminex New Zealand forms part of the Building Products division of Fletcher Building. We are a trusted business partner for decorative surfaces and panel products offering expert knowledge and exceptional value to customers. With market leading brands in our portfolio including Formica, Laminex, Melteca, Strandfloor, Lakepine MDF and Caesarstone, Laminex...


  • Auckland City, New Zealand Fletcher Building Full time

    **General Information**: **Job Type** Fixed Term **Category** Customer Service **Business** Steel **Location** Auckland **Job Reference** 37916 **Posted Date** 30-Aug-2024 **Closing Date** 28-Sep-2024 **Description**: - Fletcher Steel is New Zealand’s leading importer, distributor and processor of steel representing Fletcher Building’s...


  • Auckland City, New Zealand Auckland Council Full time

    **He angitūtanga: The opportunity** **Customer Service Representative | Howick Leisure Centre** You will be joining our team working between the Pakuranga and Howick Leisure Centre whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make...


  • Auckland City, New Zealand Auckland Council Full time

    **He angitūtanga: The opportunity** **Customer Service Representative | Ōtara Pool and Leisure Centre** You will be joining our team in the Ōtara Pool and Leisure Centre whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it...