Customer Services Representative
5 months ago
We are looking for a special person to care for our online customers (members) and solve their concerns with compassion, understanding and excellence. You will be the front line ambassador for Onceit and you will be driven to provide a wow experience every time.
We sell premium designer products from local and international brands. Onceit.co.nz has successfully grown into a business serving over 750,000+ members.
This position is based in our office in Newmarket, Auckland, hours are 8.30am to 5.00pm Mon-Fri.
**How you will help us**:
- Provide solutions to problems quickly and efficiently.
- Work closely with your customer service team to support and motivate each other. Our customer service team is a small team of 4.
- Liaise with other Onceit teams to gather information and create solutions to product issues e.g. our buyers, logistics, warehouse teams.
**We need someone with**:
- A caring and empathetic nature, a people person.
- Excellent people and social skills.
- Very confident telephone manner.
- Ability to use Mac platform at a high level.
- Fast paced worker (at the computer) and thinker to achieve daily KPIs.
- Must be a confident typist and have excellent written grammar.
- Ability to multi-task while providing up-to-date responses to all customers enquiries in 'real-time'.
- Excellent command of English language.
- Positive attitude.
- Creative problem solving ability.
- Ability to gain customer trust and gratitude.
- Ability to work closely with Onceit web developers, operations, suppliers and dispatch teams to drive solutions.
- Strength to work efficiently under pressure and maintain composure, this team has busy times and daily challenges.
**What we will do for you**:
- We have a great team dynamic and are relaxed, friendly, and caring.
- Great staff buying privileges.
- Espresso coffee.
- Great social events to celebrate our milestones.
- Dog friendly office.
- Some work from home opportunity.
**Our Onceit Values**
- **Positive Culture** - Positive attitude, ability to overcome challenges, creating a positive work environment
- ** Encourage Creativity** - Improving process' creatively
- ** Ship Quickly, Be Agile, Be Lean** - Constant improvement in role and workplace
- ** Open Communication** - Clear understanding of role responsibilities
- ** Be the best at “Wow” service** - Really care about customers and create Onceit ambassadors
- ** Make s**t happen** - Make Onceit more efficient, if something needs doing get it done, muck in
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