Ecommerce Specialist

2 weeks ago

Auckland City, New Zealand The Warehouse Full time

Company Description

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. With over 2m customers visiting our website and app every week (and 1.5m walk into our stores), our Omni Experience team is key to ensure all things eCommerce run smoothly, trading is maximise and full product offering is complementary, overall providing an integrated and seamless shopping experience to our customers

We’re recruiting for an eCommerce Specialist to join our vibrant, energetic team on a parental leave contract, starting March until August 2025

Job Description

Reporting to our TWL Trading Lead, as ECommerce Specialist, you’ll support the technical integrations and merchant relationships with our 3rd Party (3P) vendors on our ecommerce platform, ensuring our 3rd Party offerings both boost and complement our internal product range and provide a seamless, consistent customer and shopper journey. Our eCommerce platform acts both as shopfront and window to our stores, this role blends both technical, trading and supplier relationship aspects of working behind the scenes of an ecommerce platform

Key responsibilities inc.:

- Promotions & Content Management: Collaborate with the wider Ecommerce team to drive third-party sales online by creating promotional summaries, weekly content plans and confirming participation in major trading events across our different merchants, inc. managing their landing page and promo content displays
- Range Management & Compliance: Manage third-party product listings to ensure compliance with company guidelines. Address price point concerns, compliance risks and support the Ecommerce Category Manager on range expansion opportunities.
- Merchant Health & SLA Management: Ensure third-party merchants meet their Service Level Agreements (SLAs). Address merchant queries, provide communication support, and work with the finance team on any settlement issues.
- Data Integration & Quality Control: Oversee the integration of third-party data with the frontend system, identifying and resolving any issues. Ensure product listing quality, including SKU breadth and data accuracy.
- Reporting & Insights: Provide weekly performance reports on third-party performance, identifying key trend and areas for improvement.
- Returns Management: Manage third-party returns queries, working closely with customer service and the returns coordinator to ensure smooth processes and adherence to standard operating procedures.
- Customer Feedback Management: Review and take action on 1-star customer ratings for third-party products, including delisting or responding to customers as needed.

Qualifications

Ecommerce and retail is fast moving and always on We’re looking for a high-energy individual who wants to own this scope - working quickly, highly organised and forward planning to juggle multiple tasks and keep vendor/supplier relationships running effortlessly.

You'll be technically inclined and comfortable working on the back-end of a eCommerce platform, analytically minded and numerically savvy with a strong understanding of trading a digital business in an omni-channel environment. You've got a strong affinity with multi-category retail industry with a commercial & customer-focused mind-set.

On our list:

- Attention to detail and a high degree of accuracy with data
- Ability to see through the customers eyes when reviewing data
- Intermediate Excel, Word and PowerPoint skills
- Experience with Ecommerce Integration Platforms and trade operations for Ecommerce Platform
- Strong communication skills when interacting with both internal and external business partners
- Google Analytics and Salesforce Commerce Cloud experience would be a bonus

Additional Information

Come work with us

We assure the work will be exciting, people you work with passionate about what they do and keen to make a difference. Additionally, we offer:

- Team member discounts across our brands
- Free parking at our Northshore support office
- We value collaboration & flexibility - embracing hybrid working - up to 2 days WFH
- Onsite gym and café available at our Northcote support office

If you think your background might lend itself well to success here and keen to take on this contract role, get in touch and we look forward to talking

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