Ecommerce Operations Specialist

2 months ago

Auckland City, New Zealand The Warehouse Group Full time

**Company Description**
The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model, ensuring we remain laser-focused on our customers and markets specific to them. Retail is more competitive than ever, and we need to bring our A game.

We have a new brilliant opportunity for a passionate, eCommerce Operations Specialist to join our vibrant, energetic team

Reporting into our TWS Omni Strategy & Experience Lead, your role centres around managing the lifecycle of our products online to ensure our full range is available for customers to shop with rich product information, optimal search and navigation. As the window to our stores, we want you to ensure our online experience mirrors the needs of the broader business and no customer is disappointed with an “out of stock” or ‘missing image’ message and can find what they are looking for first time.

We are looking for a high energy individual who wants to take this role and own it The role will require you to work quickly and juggle many tasks, across a number of systems at once. You will have a passion for finding ways to be more efficient, through scripts or simply questioning business processes, and also the patience to do mundane tasks at times.

Core responsibilities will see you:

- Diagnosis & fix of issues across pricing, promo, imagery, product data & integration. These issues stop customer being able to view our full assortment & purchase online.
- Effectively manage to product lifecycle online
- Manage store hours & changes to opening hours online
- Manage pre-orders to ensure optimal online availability
- Manage onsite badging & filtering to ensure key messages communicated to customers e.g. promos, new in, online only etc
- Manage category hierarchy including manually managed categories, Specials and MTEs
- Search & sort optimisation
- Operational support across other digital platforms e.g. Eagle Eye, Dynamic Yield, Bizarre Voice etc.

**Qualifications**
You'll be analytically minded and numerically savvy with a strong understanding of trading a digital business in an omni-channel environment.

You've got a strong affinity with multi-category retail industry with a commercial & customer focused mind-set.

We're looking for:

- Attention to detail and a high degree of accuracy with data
- Ability to see through the customers eyes when reviewing data
- Solid understanding of Google Analytics
- Intermediate to advanced Excel including ability to do basic VLOOKUPs
- Experience working within an ecommerce / marketing environment
- Ability to partner with others
- Strong ability to set priorities
- Attention to detail
- Technical aptitude
- Problem solving skills

It would be great if you also had:

- Understanding of SQL/Databases advantageous
- XML experience a bonus
- Knowledge & experience with Salesforce Commerce Cloud, Salesforce Marketing Cloud, Eagle Eye, BazaarVoice

**Additional Information** Working with The Warehouse Group | **Tā mātou tāpaetanga**

At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions.

When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include:

- Discounts across our brands
- Paid birthday day off for permanent team members
- Free parking at our Northshore support office
- We value collaboration & flexibility - embracing hybrid working - up to 2 days working from home per week
- Onsite gym and café at our Northcote support office
- 26 weeks paid parental leave for permanent team members
- A range of wellbeing support and development opportunities

If you think your background might lend itself well to success here, then get in touch and we look forward to talking

LI-SP1

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