Customer Service Coordinator

7 days ago


Upper Hutt, New Zealand Service Foods Ltd Full time
About Us
At Service Foods Ltd, we're one of New Zealand's largest privately family-owned and operated food service distribution businesses. With over 14,000 products sourced from more than 20 countries and locally produced offerings, our team is dedicated to delivering exceptional customer service.

The Role
We're seeking a motivated and results-oriented individual to join our dynamic team at the Wellington Site as a Part-Time Administration & Facilities Coordinator. This newly created role is essential to ensuring smooth operations, robust security, and exceptional customer service. You'll be responsible for maintaining site security, processing credits, managing fleet administration, handling customer service inquiries, and coordinating site maintenance.

Responsibilities
  • Maintain site security by conducting daily checks, managing key and device control, and ensuring adherence to security protocols.
  • Process driver returns and collections, manage Salesforce credit processing, investigate missing goods, and assess the resaleability of returned stock.
  • Conduct bi-weekly truck inspections, manage POD charging cables, and maintain fleet cleanliness.
  • Respond to National Support calls, process urgent orders, and arrange 'fix-up' deliveries using Uber.
  • Liaise with contractors to organise timely repairs for site damages.


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