Technical Officer Housing,

7 months ago

Auckland City, New Zealand New Zealand Government Full time

Technical Officers (Processing Officer - Housing)

Ministry of Social Development (MSD)Based in our Ellerslie Housing Processing Team
- Permanent, full time 37.55 hours per week
- Starting Salary: $58,707 with annual progression
- Your opportunity to make a positive impact
- Growth opportunities in a supportive team
- Comprehensive induction training plan with on-going professional support

We have a unique role in supporting New Zealanders that touches the lives of most people at some point in their life's journey. We do a lot of different things, and we're proud that we play a very important role in people's lives every day.
This is an important role. Every action you take impacts lives. Simply put, people count on us.
What you'll be doing | He aha tāu e mahi ana
Our Auckland Housing Processing Hub provides essential support services to our frontline staff and clients. As a Processing Officer, you'll be assessing and processing client information to determine their eligibility for housing assistance.
Working closely with Housing Case Managers, clients, and key stakeholders such as Kainga Ora, Ministry of Housing and Urban Development, and community-based housing providers, you'll utilise your numerical expertise and logical thinking to analyse, calculate, and process Income Related Rents. You will also play a crucial part in identifying and processing refunds or overpayments.
Your excellent communication skills will be essential as you reach out to clients, gathering the necessary information we need and provide them with the support they need. By assisting eligible clients, you'll contribute to their successful transition into sustainable and suitable housing.
In addition to your processing responsibilities, you will engage in client service through outbound phone calls. Your excellent conversational skills will enable you to complete outbound calls and can talk to MSD clients and non-MSD clients. This includes keeping clients informed about outcomes and available entitlements, ensuring they have the information necessary to make informed decisions regarding their housing.

Position Description

What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū
- You possess strong numeracy, problem-solving, and logical reasoning skills, along with a compassionate and empathetic demeanour when speaking to clients over the phone.
- You're a fast learner who enjoys handling complex information.
- You are a professional and energetic individual with exceptional skills in interacting and negotiating with clients over the phone. Your focus is always on meeting their needs, and your ability to lead conversations with empathy and sensitivity ensures a positive client experience.
- Success-driven, you love getting positive results. Using computer systems comes easy to you, and you're happy to take responsibility for your work and help your team succeed.
- You're open to change and like to learn from it, which makes you a flexible person.
- You're confident working with financial information and are accurate when entering it into computer systems.

What's in it for you? l Nōu te rourou
- Annual pay progression
- Vision care subsidy service towards your costs of eye tests, glasses, and contact lenses
- Accident insurance coverage for MSD staff
- Capability development framework to support your career aspirations with us
- Staff discount on Southern Cross Health Insurance
- Lots of practical wellbeing support, like Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose and feels supported.

Hours of work
Ellerslie based office role.
- You'll work 37.55 hours, 5 days per week across rostered shifts with varying start times between the hours of 6.55am and 10.00pm Monday to Friday and between 7.55am and 6.00pm on Saturdays. Typically, we don't work on Saturdays. Saturdays are only rostered for overtime as and when required.
- This is an Ellerslie office-based role where you are trained and supported on several specialty areas so it can take several months before we can start considering flexible working arrangements.

**How to apply**: What's next? | He aha e whai ake nei

*
- How do you ensure a positive customer / client experience every time?
- What interests you most about this job and why?

**Salary range**: $58,707.00 - $70,864.00

Appointment to the band is determined by several factors such as relevant experience and skills with a typical starting salary of $58,707 per annum. Call if you would like to discuss this before applying: Service Manager, Brinal on 029 2006095.

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