Technical Officers Auckland Housing Processing Hub

4 weeks ago


Auckland City, New Zealand New Zealand Government Full time

**Technical Officer Housing (Processing Officer) - Auckland Housing Processing Hub**
- **Ministry of Social Development (MSD)**:

- ** Ellerslie-based Housing Processing Team**

**Permanent, full-time (37.55 hours per week)**
**Starting Salary: $60,707 with annual progression**
**Your opportunity to make a positive impact**
**Growth opportunities in a supportive team**
**Comprehensive induction training plan with ongoing professional support**

We have a unique role supporting New Zealanders that touches the lives of most people at some point in their life's journey. We are proud to play an important role in people's lives every day.

**Every action you take in this role will make a real difference. Simply put, people count on us.**

**What you'll be doing | He aha tau e mahi ana**

Our Auckland Housing Processing Hub provides essential support services to our frontline staff and clients. As a Processing Officer, you will:

- Assess and process client information to determine eligibility for housing assistance.
- Collaborate with Housing Case Managers, clients, and key stakeholders such as Kainga Ora, the Ministry of Housing and Urban Development, and community housing providers.
- Analyse, calculate, and process Income Related Rents with precision, ensuring accuracy in identifying and processing refunds or overpayments.
- Communicate proactively with clients through outbound phone calls to gather necessary information and keep them informed about outcomes and available entitlements.
- Contribute to creating positive outcomes by assisting clients in transitioning to sustainable and suitable housing.

**What you'll need to succeed | Ko nga mea ka hiahiatia e koe kia angitu**
- Strong numeracy, problem-solving, and logical reasoning skills, paired with empathy and excellent conversational abilities for client interactions.
- Ability to quickly learn and manage complex information effectively.
- Professionalism, energy, and a focus on delivering positive client outcomes.
- A success-driven attitude with a commitment to accuracy and team collaboration.
- Confidence working with financial data and maintaining high attention to detail.
- Flexibility and adaptability to change, with a desire to learn and grow in your role.
- You are confident working with financial information and maintain a high degree of accuracy when inputting data into computer systems.
- You demonstrate a compassionate and empathetic manner, ensuring positive and supportive interactions with clients over the phone

**What's in it for you? | Nou te rourou**

By joining MSD, you'll enjoy:

- **Annual pay progression**.
- **Vision care subsid**y for eye tests, glasses, and contact lenses.
- **Accident insurance** coverage for MSD staff.
- **Capability development framework **to support your career growth.
- **Staff discount **on Southern Cross Health Insurance.
- Comprehensive wellbeing support, including the Employee Assistance Programme (EAP).

**Hours of Work and Location**

This is an Ellerslie office-based role. You'll work 37.55 hours, 5 days per week on rostered shifts:

- Monday to Friday: Between 6:55 am and 10:00 pm.
- Saturday: Between 7:55 am and 6:00 pm, only for occasional overtime as needed.

Flexible working arrangements may be considered following a thorough training period.
- How do you ensure a positive customer/client experience every time?

**Key Dates**:

- **Applications close**: Midnight, Wednesday 4 December
- **Video assessments begin**: Thursday 28 November
- **Interviews planned**: From Monday 9 December
- **Reference checks completed by**: Wednesday 18 December
- **Offers made by**: Wednesday 15 January 2025
- **Start date**: Tuesday 28 January 2025

**Position Description**

**Salary range: $60,707.00 - $72,990.00**
- Starting salaries depend on skills, experience, and other relevant factors. A reasonable entry point is $67,707 per anuum._



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