Operations Coordinator Customer Service

1 day ago


Auckland City, New Zealand Vector NZ Full time

Operations Coordinator Customer Service
- Full-time
- Department: EES
- Engagement type: Permanent - Employee

At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps and Air Conditioning. Since 2017 we have been part of Vector Limited, so you know you have the backing of one of New Zealand's largest companies. People with the right spark give us the power to achieve our vision of delighting our customers with comfortable, energy-efficient homes.

**About the role**:
Based in Onehunga, our passionate and motivated Auckland team have an opportunity for an Operations Coordinator Customer Service - Heat Pump & Ventilation to join our high performing team.

Reporting to the Auckland Operations Manager, You will be accountable for leading a team of Customer Service Technicians, coordinating workflow, including managing team diaries and job allocation; running toolbox meetings to keep your team informed and safe; conducting on-the-job training to keep your team’s knowledge and skills current, and driving a customer-centric culture to achieve positive NPS outcomes.

You will be managing the process from initial customer query, helping resolve faults and issues, to ordering products, right through to booking in the repairs. Heat Pump knowledge would be an advantage, to help identify client’s needs, and been able to explain HVAC services to meet their requirements. Experience with Excel and Outlook is required as you will be managing technicians’ diaries and creating reports.

**Who we are looking for**:
You’re able to demonstrate excellent administrative skills while working in a consistent, organised, and timely manner. It goes without saying that you’ll have fantastic communication skills, both written and verbal, excellent data entry skills, and the ability to build relationships across all levels of the business and with a wide variety of customers. You will be the first point of contact for customers, so a professional, friendly, patient approach combined with keeping calm under pressure is a must.

This is a dynamic and fast paced role, where you will showcase your leadership skills by guiding, motivating, and coaching your team to provide great customer service and efficient outcomes. You will have a proactive eye for detail, identifying opportunities to enhance our customer experience and solve problems as they arise.

To succeed in this role, we’re looking for someone with:

- 3 years of HVAC team leader experience or have held a senior HVAC role
- Knowledge of HVAC preferred
- Excellent communication and relationship building skills
- An empathetic and positive nature
- Excellent Customer Service
- A commitment to health and safety
- Able to prioritise.
- Initiative, able to develop solutions and problem solve
- Good knowledge of Microsoft Office, Outlook, word and Excel

**What we can offer you**:
We also offer ongoing support and professional development. In addition, our Industry leading brands like Mitsubishi and Panasonic provide full technical training.

You will join a company with strong ethics and values who genuinely cares about their people and a supportive team environment with a positive and inclusive culture. We like to celebrate success and have some fun. Many of the team have been with the business for some time, adding to a stable and enjoyable team environment.

**We also offer a great range of benefits including**:

- Paid Birthday Leave - take the day off on us
- Employee Assistance Programme
- Employee Recognition Programme (referral scheme and annual awards)
- HRV Employee Discount off CAIL products
- Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Torpedo 7, Pita Pit, The Coffee Club and many more)
- Become a ParaPartner and purchase direct from Panasonic at Friends and Family pricing.



  • Auckland City, New Zealand InterGroup Full time

    Are you a customer orientated operations coordinator and a bit of a character? At InterGroup, our people are real good characters who have each other’s backs every day. And we're after more characters like you to come and join us! **What's the job?** InterGroup are New Zealand's Infrastructure and Industrial Services specialists, delivering services in...


  • Auckland City, New Zealand Arjo Full time

    **Empowering careers at ARJO** **At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?** **This could be your opportunity to begin a challenging and...


  • Auckland City, New Zealand UniLodge Full time

    **Part-Time position - 32 hrs per week**: - **Join our growing company!**: - **Based in Auckland, NZ** We are seeking a Front Office Receptionist (called Customer Service Coordinator internally) to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at Te Tirohanga in Auckland,...


  • Auckland City, New Zealand Salt Recruitment Full time

    We are working with awesome clients who have great opportunities for you to gain exposure within internationally recognized brands and upskill your current customer service and coordination skills. You will have the opportunity to grow your skills and experience and be part of a high-performing team and be supported with training along the way. What you...


  • Auckland, New Zealand Unilodge Australia Pty Full time

    Customer Service Coordinator | Full Time | Student Accommodation | Customer Service & Assist Property Management | Auckland, NZ12th December, 2024 Full time position – 40 hours per week Join our growing company! Based in Auckland, NZ We are seeking a Front Office Receptionist (called Customer Service Coordinator internally) to assist with customer service,...


  • Auckland City, New Zealand Team Recruitment Full time

    **About the Company** Established global company servicing the freight forwarding industry. Great offices at Airport Oaks, friendly team, company on the grow. **What's involved**: You will be managing and coordinating export routings within Cargowise and maintaining the export rate costing sheet. There is a large focus on developing and maintaining...


  • Auckland, New Zealand Unilodge Australia Pty Full time

    Customer Service Coordinator | Full Time | Student Accommodation | Customer Service & Assist Property Management | Auckland, NZ12th December, 2024Full time position – 40 hours per weekJoin our growing company!Based in Auckland, NZWe are seeking a Front Office Receptionist (called Customer Service Coordinator internally) to assist with customer service,...


  • Auckland City, New Zealand Chandler Macleod Full time

    Exciting rolling temporary opportunity for an experienced Customer Services Officer to become part of the family at this well-respected organisation. Located in Ellerslie, this is a Monday to Friday role, 40 hrs per week, where you will be provided with ongoing training and onsite carparking and hybrid working. **About the role - Atu mo te mahi** This role...


  • Manukau City, New Zealand Service Foods Full time

    **Service Foods Auckland is looking for a dedicated and detail-oriented Quality & Compliance Coordinator to join our team.**: **If you're ready to take your compliance career to the next level with a dynamic and forward-thinking company, we want to hear from you!** Our mission is to deliver exceptional service with fresh, sustainable, and top quality...

  • Customer Coordinator

    7 months ago


    Auckland City, New Zealand Vector NZ Full time

    Customer Coordinator - Full-time - Engagement type: Permanent - Employee - Department: Customer Excellence **About us** If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you’ve found the right company. The energy sector is transforming at a rate of knots, and we want you to join us...


  • Auckland City, New Zealand Group Technology Full time

    **About us** With more than 14,500 people across New Zealand and Australia, Fletcher Building is a leading building solutions organisation made up of people who use all of their experience, skills and individuality to do amazing work. We are enriched by so many nationalities, languages, religions, customs and lifestyles. We are proud of our diversity and...


  • Auckland, New Zealand Unilodge Australia Pty Full time

    Customer Service Coordinator | Full-time | Customer Service, Administration & Student Services | Auckland, New Zealand25th November, 2024Join a company culture focused on fun!Job OverviewFull-time, permanent positionBased at Te Tirohanga o Te Toangaroa, Auckland.We are seeking a Full-time Customer Service Coordinator to assist with customer service, property...


  • Manukau City, New Zealand Service Foods Full time

    Every day more than 800 Service Foods people around 17 branches in New Zealand work hard to enhance our customer’s business by providing high level customer service, by being able to provide a superior range of products through innovation and supply chain. Our success as an organization is a direct result of our employees’ dedication and commitment to...


  • Auckland City, New Zealand Arjo Full time

    **Empowering careers at ARJO** **At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?** **This could be your opportunity to begin a challenging and...

  • Customer Service

    3 days ago


    Auckland City, New Zealand Geneva Healthcare Full time

    **Customer Service - Care Coordinator**: Auckland, NZ Permanent Are you driven by delivering quality customer service and helping those in the wider community? Our team of coordinators is growing and we want like-minded indviduals to join us today! **Who we are | Ko wai matou** Geneva Healthcare is driven by a company culture based around family values...

  • Customer Service

    1 week ago


    Auckland City, New Zealand Geneva Healthcare Full time

    **Customer Service - Care Coordinator**: Auckland, NZ Permanent Are you driven by delivering quality customer service and helping those in the wider community? Our team of coordinators is growing and we want like-minded indviduals to join us today! **Who we are | Ko wai matou** Geneva Healthcare is driven by a company culture based around family values...

  • Operations Coordinator

    7 months ago


    Auckland City, New Zealand HAYS Full time

    Operations Coordinator, Operations, Operations Manager, Administration, Admin, Coordinator **Your new company** We are seeking a reliable and organised Operations Coordinator to assist with the management of daily logistics and activities. You will assist in making sure the organisation runs smoothly, deadlines are met, and to handle any administrative...


  • Manukau City, New Zealand Service Foods Full time

    When you join our team at Service Foods, you become part of a dynamic, rapidly growing company that truly values its employees. We offer a highly competitive pay package, ongoing training and development opportunities, career progression support, as well as a discounted staff purchase scheme and a commitment to work-life balance. Our team of over 800 people...

  • Operations Coordinator

    7 months ago


    Auckland City, New Zealand HAYS Full time

    Operations Coordinator, Coordinator, Operations, Logistics, Admin, Administration Your new company: We are seeking a reliable and organised Operations Coordinator to assist with the management of daily logistics and activities. You will assist in ensuring the organisation runs smoothly, meeting deadlines, and handling administrative tasks as needed. Key...


  • Wellington City, New Zealand Datacom Full time

    Datacom has a rare opportunity to join our New Zealand Service Operations Team! This is a great opportunity for someone with an interest in data, finance, business and has impeccable attention to detail! About the Role As a Graduate in Service Operations, you'll support a wider team that are responsible for the day-to-day operational stability and overall...