Customer Service Representative
7 months ago
**Working for Ballantynes**
At Ballantynes we are all about delivering exceptional customer service. Our people are essential to our goal of providing a warm and welcoming environment for customers and staff.
**About this role**
Our social media communication also continues to grow so this role will involve using Live Chat and social media messaging.
As part of a dynamic and enthusiastic team you will be passionate about providing outstanding customer service. You will be well organised, have excellent communication skills and be able to cope well under pressure, never losing your cool.
You will be a natural problem solver, happy to investigate issues with web and phone orders whilst keeping customers or staff updated on their status.
You will have previous Customer Service or Front of House experience; and from the retail sector would be advantageous. You will be a confident computer user, as well as navigating our social media communication, you will also have some experience using spreadsheets and databases. Prior experience with a CRM system would be beneficial but training will be provided.
This role is working Sunday and Monday, 13.5 hours per week.
If you have an outgoing, energetic and friendly personality and would like the opportunity to work with a team passionate about customer service, then we would like to hear from you.
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