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Legislation and Compliance Overpayment Officer

1 month ago

Christchurch, New Zealand Health New Zealand - Te Whatu Ora Full time

**Hours** - 1.0FTE (40 hours a week)
- ** Status** - Permanent
- **Location** - Corporate Office, Christchurch City Centre
- ** Salary** - As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 6

For further information about the administration and clerical pay equity settlement - Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand
**Mō te tūnga | About the role**

The Payroll kapa (team) is a fundamental part of the HR Shared Services (HRSS) whānau (family). They tautoko (support) the largest workforce in the South Island ensuring we pay our kaimahi (staff) accurately, on time, every time. They - re hard-working and dedicated delivering their mahi (work) to high standards putting the kaimahi (staff) at the centre of what they do.

We are seeking a motivated Legislation and Compliance Overpayment Officer to join our Payroll kapa (team). This is a busy role where you will be responsible for development and delivery of excellent customer service experience, make timely and accurate payments to kaimahi (staff) of the Canterbury Waitaha, maintain employee records and work closely with the HRSS kapa (team).

You will be responsible for:

- Calculating overpayments in line with our policy, MECA rules, and employment legislation.
- Providing accurate and prompt information to Managers, HR Advisors and HR Business Partners.
- Contacting Managers regarding sensitive overpayment situations and for recovery of funds.
- Collaborating with members of the wider People & Communications team.
- Answering employee related queries with a confidential and empathetic approach
- Investigation and resolution of payments.

**Ko wai koe | About You**

To be successful in this role, you should be comfortable in a complex, diverse and fast-paced work environment. We need someone who - s resilient, driven, works well under pressure and is unphased by delivering to deadlines while achieving a high level of accuracy. This role would suit an energetic problem solver with a keen eye for detail who can adapt their style and focus when the need arises. Drive and determination to deliver excellent customer service is a must.

**Ngā pūkenga me ngā wheako | Skills and experience**
- Experience and knowledge of payroll processing.
- The understanding of payroll legislation.
- Fast and accurate typing skills.
- Problem solving and analytical experience.
- Demonstrated ability to maintain appropriate confidentiality.
- Sound organisational, time management and planning skills.
- Microsoft office suite experience and skills, with strong Microsoft Word and Excel skills.

**Ngā hua - Benefits**
- Ongoing training and development
- Health New Zealand | Te Whatu Ora employee benefits
- Close to public transport

When you work at the Health New Zealand | Te Whatu Ora, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and business.

**Mō mātou - About us**
- Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do - _

Health New Zealand | Te Whatu Ora, leads the day-to-day running of our health system across New Zealand, with functions delivered at local, district, regional and national levels. It weaves the functions of the 20 former District Health Boards into its regional divisions and district offices, ensuring continuity of services in the health system.

Here in Canterbury | Waitaha, we deliver health services to the almost 600,000 people that live in the Canterbury region. We are committed to Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations.

**Position Ref**: OverpaymentsOfficer

**Kia mau te wehi