Applicant Experience Lead

3 months ago

Auckland City, New Zealand New Zealand Government Full time

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.
We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.
Applicant Experience Lead (2 roles)
- Based at Tauranga (x1 vacancy) and Counties Manukau (x1 vacancy)
- Permanent
- JR 4856528

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face
Mō te tūnga | About the role
Our Applicant Experience Leads will provide pivotal support across a variety of end to end recruitment processes. This is a crucial role in the provision of support and engagement to current applicants and re-engagement with previous applicants. Only the best will make it through the Police selection process and our Applicant Experience Leads are here to help.
Taking our applicant service and engagement activity, relevant communication, and constabulary recruitment data/trend management activities to the next level these roles will be expected to contribute significantly to the quality and volume targets of NZ Police recruitment.
These roles are cross-functional, fast moving and very busy
A clear focus on continuous improvement will be expected, as will a demonstrable passion for being part of an exceptional, applicant centric team.
Our Constabulary Recruitment team thrives in a busy, supportive, and flexible environment and comprises dedicated, high energy, and passionate people who are some of the best recruitment staff in New Zealand
**Key Accountabilities**:

- Provide support to the broader Constabulary Recruitment team’s recruitment activities via effective operational applicant contact, engagement and support initiatives.
- Take ownership of effective re-engagement activities that results inprevious applicants re-entering our selection process
- Contribute to the development and agile delivery of applicant management and re-engagement strategies in line with organisational requirements.
- Detailed data capture, system compliance and adherence to required information management and storage protocols.
- Effectively communicate with a variety of internal and external stakeholders including “courageous conversations” when required.
- Contribute to relevant process compliance and issue resolution activities to ensure proactive resource utilisation and “best scenario” outcomes.
- Provide input into overall Constabulary Recruitment service delivery and daily guidance, development, and support to your team.

He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- Proven success in a highly applicant centric, multiple stakeholders, high pressure recruitment (or similar) environment
- Demonstrable work ethic and results that encourages those around you to consistently lift their standards and seek to do things better every day.
- As this is a highly people focussed role, you'll have excellent interpersonal skills and an ability to relate to people at all levels without bias. Police strive to be a diverse organisation so an understanding of, and experience with, recruitment/applicant initiatives that focus on diversity, equity and inclusion is a must.
- You'll have experience in managing multiple pieces of complex work at once and working in a fast paced, service delivery focused environment that values information and a positive recruitment reputation.
- Ideally, you'll have previous direct experience working in an operational recruitment role, however your personal focus on exceptional customer interactions and service delivery will have seen your career naturally evolve to a place where you can now confidently outline your point of difference in such a high demand role.

Whakaritenga motuhake | Special requirements
- These roles will be based at the existing Constabulary Recruitment Hubs - these are located at the Tauranga South Police Station (x1 role) and the Counties Manukau District Head Quarters (x1 role). Some travel to other locations will be required.

This role is set at Individual Contributor level, this m

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