Application Support Analyst
3 weeks ago
Christchurch- Helpdesk & Support- Salary up to $96,000 per annum.- Full Time- Permanent- 19 Mar 2024**About the Company**
Our client is an education focused organisation, focused on uplifting the skills of the population of Aotearoa New Zealand.
About the Role:
As an Applications Support Analyst, you’ll collaborate closely with our client’s Solutions Architect and Applications Analyst to ensure seamless functionality of their CRM and TMS systems. Your responsibilities include responding to support queries, configuring products, analyzing data, conducting user testing, and facilitating system changes. If you thrive in a collaborative environment and enjoy finding innovative solutions, this role is perfect for you.
**Day to Day Responsibilities**:
- Provide technical support, diagnosing and resolving issues.
- Collaborate with cross-functional teams to offer effective solutions.
- Develop training materials and conduct workshops for end users.
- Maintain up-to-date documentation on systems and processes.
**Benefits**:
- Flexible working arrangements.
- Exciting career development opportunities.
- Engaging projects and continuous training.
**Skills & Experience Required**:
- Tertiary qualification or equivalent experience.
- Minimum 3 years supporting CRM functionalities.
- Strong analytical problem-solving skills.
- Experience in creating reports using SSRS or Power Platforms.
- Excellent communication and customer service skills.
- Proficiency in programming and database management.
**How to Apply**: Click APPLY and submit your CV and cover letter. Reference number: 140405.
- Note: Applicants must have legal entitlement to work in New Zealand._
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