Customer Support Analyst

2 weeks ago

Christchurch, Canterbury, New Zealand Tait Full time

Customer Support Analyst (SMC)

About the Opportunity


We have an exciting opportunity in our Christchurch Head Office for a Customer Support Analyst to join our essential business services team in our Service Management Centre (SMC) area.


In this role you will:

  • Work collaboratively in a 24/7 Network Operations Centre (NOC) like environment supporting various critical service providers worldwide.
  • Work in an ITIL frameworkbased IT Service Management (ITSM).
  • Gain world class solutions support experience within a global organisation.
  • Own and manage network events and incidents from start to resolution.
  • Use Tait's Managed Service tool suite to proactively correlate, isolate and resolve service issues.

What You'll Bring:

The successful applicant will:

  • Have an NZQA Level 6 Diploma or higher majoring in Electronics, Computing, Software, Technical Support or Networking Technologies. We would also consider students / recent graduates for Junior positions.
  • CCNA or IT networking qualification would be favourable.
  • Have completed ITIL foundation certification, or;
  • Have at least 2 years' experience in an ITIL based Service Desk or Call Centre; either as Level 1 / Level 2 support or technical coordinator.
  • Experience of Radio, Telco or IP network management technicians or field support would be favourable;
  • Understand the importance of customer service and going above and beyond to ensure quality service.
  • Be able to work as part of a 12hour rotating shift roster.

Perks of working with us:

  • We recognise employee performance and contribution through our discretionary bonus scheme.
  • We prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.
  • We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.
  • Tait offers dedicated ongoing training and development opportunities.
  • We recognise your commitment through long service benefits.
  • We balance work with fun through our active social club

About the Company


For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation, and utility customers around the world.

Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.


Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support.

By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.


How to Apply
Applications will close Sunday 30th July 2023

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