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Quality Assurance

2 months ago

Auckland City, New Zealand Teletrac Navman Full time

**Responsibilities and Duties**:

- Perform quality monitoring activities as designated in the quality assurance plan, and identify gaps in the current knowledge/training of staff.
- Monitor assigned functions, complete monitoring reports, and provides feedback to staff and/or management as appropriate.
- Randomly monitors staff related to call monitoring, community outreach, data entry, and overall customer service functions.
- Calibrate internal and external call monitoring sessions and results between Team Leaders and Management.
- Provide Team Leaders and Manager with updates on all issues regarding quality assurance and reports all the employee-related problems heard during monitoring sessions.
- Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards. Interprets quality standards and provides support to facets of the project to further quality assurance goals. Trains staff for the purpose of achieving or maintaining quality assurance goals.
- Maintain the internal database to ensure the integrity of the data input is correct and accurate.
- Provide reporting documentation that supports the need of the QA/Training department to maintain adequate records of all calls recorded.
- Assist with leading or facilitating training sessions as deemed necessary by the QA/Training Supervisor.
- Research, plan, organize, and conduct training programs, and seminars.
- Degree educated preferred but not essential.
- Minimum of 2 years prior training and quality assurance experience.
- Excellent communication skills, both verbal and written.
- Highly motivated individual who leads by example.
- Strong PC troubleshooting skills: familiarity with Microsoft Office (Word, Excel, and Outlook).
- Experience in Computer Software and Hardware.
- Ability to effectively multi-task in a fast-paced environment.
- Strong customer service, and problem-solving skills.
- Ability to create and present training content.

**WHO IS VONTIER**

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

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