Spa Team Leader

2 days ago

Queenstown, New Zealand Hilton Full time

**Working for Hilton**

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - _Hilton Queenstown Resort & Spa_ and _DoubleTree by Hilton Queenstown,_ and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all

**What will I be doing?**

In your new role as Spa Team Leader you will be responsible for overseeing the spa therapists to deliver an excellent Guest and Member experience and will identify and facilitate training and development needs for Spa Therapists. You will be responsible for delivering outstanding treatment experiences to all spa guests, support the Department Leadership and you will be available to work evenings and weekends.

Specifically you will perform the following tasks to the highest standards:

- Provide professional beauty treatments and services for guests, including body and facial treatments, massages and tours of the spa
- Conduct daily duties with integrity, respect and ownership to ensure that you maintain strong relationships with the Spa Manager and your fellow team members
- Ensure exceptional guest experience from arrival to check out, bookings and upselling retail products
- Assist Department Leadership to ensure the smooth day-to-day running of the department. Ensure achievement of objectives and operational standards through excellent communication and attention to detail.
- To manage the Spa Therapists to consistently deliver the highest possible standards
- Collaborate with the Assistant Spa Manager to plan and co-ordinate external/third party training for team members

**What are we looking for?**

In your new role, you will be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- At least 3 years’ experience in the spa therapy industry as a multi-skilled therapist.
- Excellent customer service experience. Able to work in a team and demonstrate good people and communication skills, basic Microsoft Office skills
- Dedication and commitment to hospitality, leadership and team work
- Innovative in the delivery of marketing & training initiatives.
- Available to work weekends and evenings

**Thrive at Hilton**

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member’s professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

- Workplace flexibility (work life balance)
- Professional leadership development framework
- Worldwide career opportunities
- Access to Hilton University and over 5000 online learning programs
- Free events and activities
- Discounted gym membership
- Discounted childcare
- Free staff meal and daily dry-cleaned uniform
- Discounted accommodation and food & beverage rates globally
- Participate in ongoing recognition programs
- Diverse by nature and inclusive by choice
- Support to participate in a variety of local volunteer activities
- Fast track to Hilton Honors Silver status

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