Spa Supervisor

5 months ago

Queenstown, New Zealand Hilton Full time

**Working for Hilton**

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all

**What will I be doing?**

Reporting to the Spa Manager, in your new role as Spa Supervisor you will lead the reception and retail operation of the eforea Spa and will be required to achieve sales targets and manage customer feedback. In addition, you will support the Spa Manager by working to a high standard ensuring the day-to-day performance, development and profitability of the eforea: spa operation is achieved. More specifically you will:

- Ensure exceptional guest experience from arrival to check out, bookings, payments, consultations cards and upselling retail products
- Drive retail sales, ensure all team members maintain an up to date product knowledge and sales are recorded accurately
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Assist the Spa Manager with administration and office co-ordination as required
- Scheduling, inputting data, brainstorming sales ideas and organising staff functions
- Have and maintain a high level of initiative and ability to work independently
- Ensure high standards of cleanliness within all areas of the spa operation
- Ensure compliance with all health and safety regulations
- Assist Spa Manager in achieving training objectives and review on a monthly basis

**What are we looking for?**
- Minimum 2 years' experience in the Spa & Wellbeing industry
- Previous experience with rostering and payroll is required
- Availability to work weekends and evenings and flexibility is required
- Excellent customer service experience
- Proficient in Microsoft office, specifically Microsoft excel data entry and analysis
- Positive attitude
- Good communication skills
- SOP development experiences
- Flexibility to respond to a range of different work situations in fast past environment and proactive action
- Ability to to work autonomously and in a team
- Team organisation experience leading a diverse team
- Financial and budget report experience required
- Excellent grooming and presentation

**Thrive at Hilton**

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

- Workplace flexibility (work life balance)
- Professional leadership development framework
- Worldwide career opportunities
- Access to Hilton University and over 5000 online learning programs
- Free events and activities
- Discounted gym membership
- Discounted childcare
- Free staff meal and daily dry-cleaned uniform
- Discounted accommodation and food & beverage rates globally
- Participate in ongoing recognition programs
- Diverse by nature and inclusive by choice
- Support to participate in a variety of local volunteer activities
- Fast track to Hilton Honors Silver status

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