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Housekeeping Team Leader

1 month ago

Queenstown, New Zealand M GALLERY Full time

**Company Description**
Idyllically situated in the heart of Queenstown with wonderful views overlooking Lake Wakatipu to The Remarkables mountain range, Hotel St Moritz embodies the spirit of its location. Blending natural and understated luxury with warmth, and genuine hospitality, Hotel St Moritz offers a choice of rooms and suites, each handsomely appointed to cleverly blend timeless classics with modern essentials. Hotel St Moritz features Lombardi Restaurant, Bar and Library, a gymnasium, and hot tub garden.

You are at the heart of the hotel As a Team Leader, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
- Assist in the daily cleaning, checking of bedrooms and the staff/public areas to maintain standards
- Take initiative to add a personalized experience for the guest
- Take ownership of guests’ privacy and belongings, while ensuring exceptional service
- Be competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Housekeeper/Housekeeping Supervisor.

**Qualifications**
What you will bring to the role:

- At least 1 years experience of Room Attendant / Self Checker at a luxury level
- Passion for interacting with people, with the ability to communicate fluently in English.
- Ability to work well under pressure in our fast-paced environment.
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

**Additional Information**
- '**Work Your Way**' - speak with us about your desired work life balance and make your perfect balance a reality.
- Your loyalty card entitling you to **discounted **Hotel stays, food and beverage rates and Spa treatments worldwide.
- Daily staff **meals **provided.
- Ongoing reward and recognition **incentives **and awards.
- Opportunities for further **development **and worldwide career **progression **within Accor.
- Work for a **world-leading** Global hotel company.
- Refer a friend **incentive**:

- Free gym access and ski hire

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._
- Detailed description:_
- Assist in the daily cleaning, checking of bedrooms and the staff/public areas to maintain standards
- Clean guest rooms, storage areas and corridors
- Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished or replaced to the correct standards for the room type.
- Report any lost property following correct.
- Carry out programmed/scheduled cleaning
- Ensure guest laundry is handled in line with hotel policy
- Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
- Ensure all department equipment is maintained to a high standard
- Assist with regular equipment stocktaking
- Ensure the security of keys and guest rooms at times by adherence to security procedures. Report any suspicious persons or items to Management
- Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.
- Be competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Housekeeper/Housekeeping Supervisor.
- Ensure the correct handling of guest laundry
- Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
- Communicating with the wider hotel team
- Respond to special requests with a sense of urgency.
- Ensure VIP rooms have correct amenities as requested by Front Office.
- Attend regular meetings with Executive/Head Housekeeper, Housekeeping Supervisors.
- Use department procedure manuals as a base for all service procedures training.
- Properly induct new staff into the team, department and hotel in the first week of their employment.
- Ensure that all staff under your control carry out their duties in accordance with the service standards and procedures manuals to meet departmental / hotel service standards and brand standards.
- Effectively use the results of Guest Book and guest questionnaires to improve product and service delivery.
- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed onto staff.
- Delegate duties so all aspects of the shift are covered
- Lead by example to maintain good staff morale.
- Supervisory tasks during leave periods.
- 30 Hours per week guaranteed: $30.01 per hour_