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Customer Service Administrator

4 months ago

Hamilton, New Zealand Cultivate Full time

Temp and Permanent Opportunities starting in January
- Large, well know NZ organisation based in their Hamilton office
- $55 - $60k per annum + benefits

**Company, Location & hours**:
***
A down to earth and leading organisation within Aotearoa. This company is all about their people, ensuring they provide a fair, safe and inclusive workplace. If you are looking for a company that not only offers flexibility, but also sees your value and promotes progression..then you’ve found it

They are within the infrastructure and communications sector with offices across NZ. These roles are based within their friendly and inclusive Hamilton office.

**The role/s**

We have both permanent opportunities available and temp/fixed term until approx. June - so whether you are looking for a long-term career move, or the chance to gain more experience for your CV between commitments, we should have something for you

**Details and duties may include**:

- Potentially 1-2 WFH days once training is complete
- Monday-Friday - 8:30am-5pm
- Equipment provided
- Dealing with cases end to end, helping customers throughout their project/life cycle
- Junior technical support and guidance
- Build long term relationships as your step through the case/project with your customers
- Complete and process documentation

**Your Background**:
If the above sounds like something you’d be interested in, here are the qualities and skills you will possess:

- Proven experience in business or customer facing roles and stakeholder management skills
- Excellent communications skills coupled the ability to calmly deal with a high-pressure environment
- Able to handle different customers through the life cycle of their work
- The ability to proactively anticipate customer needs and identify solutions swiftly
- Previous relatable office/business experience of some kind
- Looking and available for a mid/late January start

**We would love to hear from you if..**

You have previous experience in a busy customer service or administration role

OR

You are a recent graduate and wanting to grow your skills and previous experience.

AND

You are wanting a company that genuinely cares for its people, their growth and career/life balance

PLUS

Has a clear criminal check

**A bit about Rachel, who's recruiting this role**

When Rachel isn’t helping you find your perfect role or looking after marketing at Cultivate, she can be found doing something creative, buying more house plants, or spending time with her fur baby.

**How to apply**

We recognise that neurodiversity is critical to a healthy, productive, and innovative business. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.