![New Zealand Police](https://media.trabajo.org/img/noimg.jpg)
Service Designer
2 months ago
**Service Designer**
**Location: Wellington**
**Salary starting from $102,178**
**Reporting to: Service Improvement Manager**
We are seeking a Service Designer to join our Service Improvement Team, that has proven experience planning, designing, developing and implementing changes and improvements, and providing operationally grounded advice.
**Mō te tūnga | About the role**
The purpose of Te Tari Pūreke, Firearms Safety Authority business unit is to enable New Zealand to be a world leader in arms safety through an effective regulatory and administrative approach to the Arms Act and Arms Regulations. Established to lead, operate, and develop investment in modernisation of the firearms system, which will result in a more efficient and effective risk-based licensing system, introduction of comprehensive performance indicators, and shall improve public confidence in the firearms licensing system. The modernisation of the Arms Regulatory System will take every opportunity to prevent harm through transparent, high quality, consistent, legislatively correct, and effective regulatory activities, administration, education, and promotion of compliance with the provisions of the Arms Act and Arms Regulations.
The Regulator will earn trust and confidence by working together in partnership with other policing groups, iwi, the firearms community, wider New Zealand public and other agencies and organisations to achieve collective impact.
To support the delivery of these outcomes the Service Designer will utilise best practice design/co-design approaches to enable development of meaningful products, services, and solutions to increase compliance and be a responsive regulator.
**Takohanga Matua | Key Accountabilities**:
- The Service Designer role will take a system-wide approach and will play a key role in supporting and working with the other Directorates in the business unit to identify holistic user needs and actively guide the future solution towards an effective end state, ensuring that all identified user needs are met throughout.
- Support the various Regulatory Directorates in leading the system thinking for interventions and solutions for firearms.
- Lead the design of solutions including process design/redesign and continuous improvement interventions with external and internal stakeholder groups.
- Support design approaches to uncover stakeholder needs and solutions.
- Understand, analyse, and map complex journeys, systems, user experience, and processes.
- Ensure effective working relationships with key stakeholders’, and include them in solution design workshops.
- Support the leadership team by creating visual artefacts that effectively convey complex requirements, design thinking and related design/business recommendations and customer insights to senior decision makers, when required.
- Supports firearms regulatory teams in developing internal and external engagement opportunities and communications to stakeholder groups.
- Identifies risks to Police and/or Te Tari Pūreke’s image and reputation and escalate these risks as necessary.
- Ensure te ao Māori practices, philosophy and approaches are incorporated into our service design thinking. Bring these concepts to the design and shaping of our service design concepts, blueprints and other service design artefacts.
**Qualifications / Requirements***:
- Relevant tertiary qualification, or equivalent experience preferred
- Applicants need to be New Zealand Permanent Residents
**Pre-Employment Checks**:
- A standard vetting check is required.
**Experience is to include**:
- Experience in delivering user-centred design practices in public sector organisations.
- Experience leading or co-leading facilitation workshops with large/complex external and internal group to co-design solutions and interventions.
- Proven experience with various technology platforms to articulate user journeys.
- Experience in gathering, analysing and documenting user needs from design and presentation.
- Experience in executing and analysing usability testing.
- Knowledge and passion for user-centred design practices.
- Knowledge of business change practices and user-centred change management.
- Confidence in both verbal and digitally presenting design artefacts and communicating design decisions to business leaders.
- Communication and presentation skill with the ability to present in a confident and credible manner.
- Facilitation skills with the ability to influence behaviour change, inspire and motivate others to action.
- Excellent verbal, written and interpersonal skills with the ability to communicate complex concepts.
- Strong relationship management skills and experience working effectively as part of a team.
We will ask you questions based on “How we will deliver Our Business - Core Competencies” and the appropriate role level.
**To view the position description for this role please copy and paste this link into a new browser**:
**How to Apply**:
-
Service Designer
3 months ago
Wellington City, New Zealand HAYS Full time3-month contract opportunity for a Service Designer to work with a large public sector organisation **Your new company** The organisation goals are to improve to health and wellbeing of every day New Zealanders. They work with local communities to identify their needs and provide a solution that meets these needs. **Your new role** You will join the team...
-
Service Designer
2 months ago
Wellington City, New Zealand New Zealand Ministry of Justice Full time**Service Designer** **Secondment** **Wellington Based** **Te Au Reka - Improving access to justice for all New Zealanders** Te Au Reka represents the opportunity of a lifetime, making a profound difference to those who work in and interact with our courts and tribunals. This new digital case management system will help modernise the administration of...
-
Service Designer
1 month ago
Wellington City, New Zealand New Zealand Ministry of Justice Full time**12-month Fixed-Term position.** **Te whiwhinga mahi / The Opportunity** Are you looking for an opportunity to shape the way digital services are created to meet people's needs? We are looking for an experienced service designer to work on defining corporate digital services that enable our people to successfully do their job. If you thrive on delivering...
-
Service Designer
2 months ago
Wellington City, New Zealand New Zealand Ministry of Justice Full time**Service Designer** **Permanent, Full Time** **Wellington Based** **Te Au Reka - Improving access to justice for all New Zealanders** Te Au Reka represents the opportunity of a lifetime, making a profound difference to those who work in and interact with our courts and tribunals. This new digital case management system will help modernise the...
-
Service Designer
2 months ago
Wellington City, New Zealand New Zealand Government Full timeService DesignerSecondmentWellington Based Te Au Reka - Improving access to justice for all New Zealanders Te Au Reka represents the opportunity of a lifetime, making a profound difference to those who work in and interact with our courts and tribunals. This new digital case management system will help modernise the administration of justice in Aotearoa New...
-
Service Designer
2 months ago
Wellington City, New Zealand New Zealand Government Full timeService DesignerPermanent, Full TimeWellington Based Te Au Reka - Improving access to justice for all New Zealanders Te Au Reka represents the opportunity of a lifetime, making a profound difference to those who work in and interact with our courts and tribunals. This new digital case management system will help modernise the administration of justice in...
-
Design Lead
2 months ago
Wellington City, New Zealand New Zealand Customs Service Full timeWant an opportunity to deliver end-to-end solution architecture across a multi-agency product? - Looking to collaborate, lead, and consult architect to architect and architect to business? Whakapuakanga Tangata Haere ki Aotearoa | New Zealand Traveller Declaration (NZTD) helps us ensure that people are only bringing in what they should be into our country,...
-
Solution Architect
2 months ago
Wellington City, New Zealand New Zealand Customs Service Full timeAre you excited by delivering end to end solution architecture across a multi-agency product? - Opportunity to collaborate, lead, and consult architect to architect and architect to business - Be a part of making genuine change to how we deliver value to our customers and users - Flexible working + 3 extra Customs' service leave days **Whakapuakanga Tangata...
-
Service Design Consultant
4 months ago
Wellington City, New Zealand Datacom Full timeOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) Led by creativity, driven by culture and enabled by technology - these are the guiding principles for the Transformational Engagement...
-
Senior Service Designer
2 months ago
Wellington City, New Zealand New Zealand Government Full time**Type**: Fixed term (12 months)Hours: Full time Location: Wellington Business Group: Regulatory Services Branch: Regulation and Policy Senior Service Designer - Improve operating and service delivery - Enhance end user experience and improve proactive compliance - Join a team committed to improving the safety and wellbeing of New Zealanders **Who we...
-
Senior Service Designer
2 months ago
Wellington City, New Zealand HAYS Full timePart-time Senior Service Design opportunity with a large public sector organisation **Your new company** The organisation are dedicated to improving health and wellbeing within New Zealand's communities. They offer a range of services and programs to promote healthy living practices. The main aim is to make a positive impact on our society through better...
-
Senior Service Designer
2 months ago
Wellington City, New Zealand HAYS Full timeContract opportunity for a Senior Service Designer, paying up to $105 p/hr through to the end of June Kia ora, Title**:Senior Service Designer** Length: End of June + possible extension Rate: Up to **$105** p/hr Location: New Zealand Organisation: Government Agency Looking for an agile, flexible, resourceful person who can deal with complex...
-
Lead Service Designer
2 months ago
Wellington, New Zealand New Zealand Government Full timePassionate about Service Design? Join our team and champion the service design practice - Permanent position with the Corrections Digital Team - Based at our Wellington National Office - Salary range - $118,390 - $167,139 This opportunity is within the Corrections Digital team, a part of the Infrastructure and Assets Group. The Digital team provides a full...
-
Senior Service Designer
4 weeks ago
Wellington, New Zealand New Zealand Government Full timeDesign leading edge remote monitoring services - Fixed Term for 6 months - Wellington location About us | Ko wai mātou Corrections Services is the operational arm of Ara Poutama Aotearoa (Department of Corrections), made up of all frontline service delivery positions operating across four regions, as well as specialist support groups based at National...
-
Digital Security
4 months ago
Auckland City, New Zealand NZ Blood Service (NZBS) Full timeHave you ever wanted a job where you can make a difference not only for the people you work with, but also for the wider New Zealand community? **About New Zealand Blood Service** New Zealand Blood Service (NZBS) has sole responsibility for collecting, processing and distributing blood in New Zealand. Through the generosity of our donors, we are able to...
-
Manager Discovery and Service Design
2 months ago
Wellington City, New Zealand New Zealand Government Full timeDiscover a career with purpose at MBIE Discover a career with purpose at MBIE - Champion a customer-centric service design ethos across the government procurement system. - Lead a talented team responsible for discovering, testing and designing solutions that bring policy and strategy to life. - Join a growing team open to new ideas and ways of working. -...
-
Chief Advisor, Service Design
3 months ago
Wellington, New Zealand Ministry of Education NZ Full time**Drive the service design strategy and initiatives for the education workforce.**: - **Permanent role based in Wellington, flexible location arrangements negotiable**: - **Salary range $135,287 - $164,462 + 3% kiwisaver** - He mea _**_tārai _**_e mātou te _**_mātauranga_**_ kia_**_ rangatira_**_ ai, kia _**_mana taurite_**_ ai ōna _**_huanga_** - We...
-
Manager - Service Design
3 months ago
Auckland City, New Zealand Potentia Full time**The Opportunity**: Te Tāhuhu o te Mātauranga (Ministry of Education) are building on and establishing a team that is going to help deliver the future state of the education system in Aotearoa New Zealand, outside of the core curriculum. The programmes will be getting close to the front line of education - getting into the schools right across the...
-
Designer
2 months ago
Wellington City, New Zealand Radio New Zealand Full time**Te Tūranga - The opportunity** RNZ aims to develop a life-long relationship with all the people of Aotearoa by enriching, reflecting and connecting the communities of Aotearoa and the Pacific through informative, challenging and entertaining storytelling. **Te Mahi - About the job** The Designer works with colleagues from the Product & Development team...
-
Senior Advisor Service Design/operational Policy
2 months ago
Wellington City, New Zealand people2people Full timeHere is a rare opportunity for a Service Design expert with a sound policy understanding to help establish a new independent Crown entity. This is a 12 month fixed term employment role, based in Wellington, for a Senior Advisor (or highly experienced Advisor). Your work will contribute to giving effect to the entity’s governing legislation, including...