Service Designer

2 months ago

Wellington City, New Zealand New Zealand Ministry of Justice Full time

**12-month Fixed-Term position.**

**Te whiwhinga mahi / The Opportunity**

Are you looking for an opportunity to shape the way digital services are created to meet people's needs? We are looking for an experienced service designer to work on defining corporate digital services that enable our people to successfully do their job. If you thrive on delivering business outcomes and ensuring customer centric service design is applied in everything we do, we want to hear from you

It is an exciting time to join the Digital team here at the Ministry. Our newly established operating model is truly customer centric and service-based, informed by the need for continuous improvement and maintenance throughout the service lifecycle.

**He pūkenga tou / Skills and Experience**

To be successful in the role, you will have:

- Demonstrated experience in customer centric service design
- Experience in user experience analysis, design, and testing to build customer centric services
- Ability to Influence and drive customer centric thinking
- Ability to build and maintain effective and productive relationships, with a wide range of stakeholders
- Experience in delivery of digital solutions using a range of project lifecycle methodologies
- An adaptable and agile mindset
- Experience with running workshops with key stakeholders to understand current state with the aim to define a desired future state

A sound understanding of the machinery of government and experience in Te Reo Māori would be advantageous.

**Qualifications/Technical skills**
- Tertiary degree in a relevant field or equivalent experience.
- Certification on Service Design, Human-Centred Design or Design Thinking desirable

**Experience and knowledge**
- Confident communicator with excellent vendor and stakeholder management skills.
- Have an understanding and appreciation of cultural issues and concerns, in particular Tikanga Maori.
- Customer-focused with experience working in complex environments.
- Strong analytical, planning and organisational skills with the ability to meet competing needs.
- Ability to work independently and as part of a team, with a strong sense of ownership and accountability.
- Enjoy problem solving and bring fresh perspectives to the table.
- Previous experience in design and delivery of software-as-as-services (SaaS) solutions

**Ko wai mātou / **Who we are**

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

Digital is integral to how Justice thinks about, delivers and uses technology. We are the core group leading the delivery of the Digital Strategic Plan, working closely with the judiciary, iwi and our Ministry and sector partners to ensure Justice mahi is best supported, enabled and empowered by digital.

Within Digital, you will be part of Shared Services. This team drives delivery of digital products and services that are used to enable business units in the Ministry that deliver corporate and administration functions such as HR, Security, Commercial, Property, Strategy and Finance. Shared Services also enables digital collaboration across the Ministry though effective use of digital strategic platforms such M365 and AWS.

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.

You will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

**He aha ngā painga o tēnei mahi mōu **/ **Why you will enjoy working here**

Some of the work benefits offered to our people are:

- Flexible working arrangement to ensure healthy work life balance,
- Wellbeing support and access to free EAP counselling,
- Transfer of Public Sector long service leave,
- Access to a range of internal training courses to grow both technical and soft skills, including Te Ao Māori,
- Contribution towards hearing and eye health,
- Discounted rates for gym membership, dental services and health insurance,
- Subscription to NZ news outlets and access to international research databases, eJournals and e-resources.

**Utu ā-tau / **Salary**

The appointing salary for this role will be between $118,745 and $167,640 based on skills and experience.

**Tono mai / How to Apply

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