Service Design Consultant

2 weeks ago

Wellington City, New Zealand Datacom Full time

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)
Led by creativity, driven by culture and enabled by technology - these are the guiding principles for the Transformational Engagement (TE) team, Datacom’s hub for strategy, design and innovation.
TE partners with customers to explore their most challenging problems and deliver creative, ethical, and pragmatic solutions.
As part of TE, you will lead the planning and delivery of service design projects that create sustainable solutions and optimal experiences for our customers, service providers and internal teams.
In this role, you will use service design theory and techniques to help our customers explore and understand the end-to-end journey of delivering and managing a service, and optimising service experiences through human-centred design. You will also play a leading role in the development of Datacom’s service design offering, helping to educate internal teams and customers on best practice and on the value of service design as a discipline.

What you’ll do
- Lead captivating strategy, design, and ideation workshops with customers
- Analyse and map intricate journeys and processes
- Supervise the creation of service design deliverables within a project, such as innovative service concepts, blueprints, user journeys, stakeholder maps, and other service design artifacts
- Provide detailed reports and timely updates on defined work assignments and projects
- Produce persuasive service design proposals andestimates for our account teams
- Serve as a guiding light and mentor for junior service designers within the team
- Inspire and guide the team, as well as our customers, to implement imaginative solutions
- Work closely with TE's strategy and design practitioners

What you’ll bring
- Relevant experience in a Senior Service Design role, preferably within (but not limited to) an IT or digital environment
- Advanced knowledge of key service design principles and processes e.g. journey and process mapping, design thinking and user-centred research and design, and the software tools required to implement them
- Experience leading the creation of proposals and responses for service design projects, and contributing expert information, content or collateral to company-wide proposals, pitch efforts and client meetings
- Experience with creating and managing budgets, schedules, work plans, and performance requirements
- Ability to put our customers at the centre of everything we do and engaging openly, honestly, and open-mindedly with them
- Identifying and implementing opportunities for continuous improvement of both yourself and the wider business to build a culture of service excellence and demonstrate new ways of working
- Strong communication skills with the confidence and ability to present and defend your decisions in a simplified way

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

  • Design Consultant

    4 weeks ago

    Wellington City, New Zealand CurtainStudio Full time

    Covering a Central Wellington territory, based in Thorndon Quay - Room for growth and company training / progression - Full time role working Monday to Friday **About the Role** Are you passionate about providing customers with expert design advice and interior solutions for their homes? We are seeking a highly adaptable and customer-focused individual to...

  • Design Consultant

    4 weeks ago

    Mount Wellington, New Zealand CurtainStudio Full time

    Central Auckland territory, based in Mt. Wellington - Room for growth and company training / progression - Full time role working Tuesday to Saturday **About the Role** Are you passionate about providing customers with expert design advice and interior solutions for their homes? We are seeking a highly adaptable and customer-focused individual to join our...

  • Service Designer

    4 weeks ago

    Wellington City, New Zealand New Zealand Ministry of Justice Full time

    **Service Designer** **Secondment** **Wellington Based** **Te Au Reka - Improving access to justice for all New Zealanders** Te Au Reka represents the opportunity of a lifetime, making a profound difference to those who work in and interact with our courts and tribunals. This new digital case management system will help modernise the administration of...

  • Service Designer

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Service DesignerSecondmentWellington Based Te Au Reka - Improving access to justice for all New Zealanders Te Au Reka represents the opportunity of a lifetime, making a profound difference to those who work in and interact with our courts and tribunals. This new digital case management system will help modernise the administration of justice in Aotearoa New...

  • Senior Service Designer

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Senior Service Designer - six month fixed term or secondment opportunity Our small but perfectly formed Service Design team is growing. We have important mahi to do and to get the job done we need innovators, sense makers, storytellers and collaborators. If you want to use your skills and tools to advocate for the aspirations of tamariki, whānau, iwi &...

  • Senior Service Designers

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Support nationally significant programmes Permanent Opportunities Annual salary of $123,648 per annum plus five weeks annual leave, Kiwisaver and a suite of insurance benefits Mō mātou - Our Organisation At Kāinga Ora - Homes and Communities, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire...

  • Senior Service Designer

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    **Type**: Fixed term (12 months) Hours: Full time Location: Wellington Business Group: Regulatory Services Branch: Regulation and Policy Senior Service Designer - Improve operating and service delivery - Enhance end user experience and improve proactive compliance - Join a team committed to improving the safety and wellbeing of New Zealanders **Who we...

  • Civil Designer

    4 weeks ago

    Auckland City, New Zealand Found People Full time

    Salary range from $90k - $110k plus Super + Relocation assistance - Multi-disciplinary engineering consultancy in Toowoomba - Leading company servicing regional QLD **About the company** Multi-disciplinary Engineering Consultancy providing Engineering Design solutions for residential, commercial, industrial and educational projects in QLD. They have...

  • Instructional Designer

    4 weeks ago

    Wellington City, New Zealand Blue Sky Recruitment Full time

    Looking for a new role within a team that promotes flexibility and trust and truly embraces remote working? This Instructional Designer role can be based anywhere from Stewart Island to Cape Reinga and is responsible for designing and developing and maintaining learning and assessment resources for learners throughout New Zealand. Your focus will be...

  • Senior Network Design Consultant

    4 weeks ago

    Auckland City, New Zealand Absolute IT Recruitment Specialists Full time

    Auckland- Networking & Storage- $120,000 - $150,000 per annum based on experience- Full Time- Permanent- 15 Jun 2023- Great company culture and working environment - Forward thinking digital oriented organisation - Permanent opportunity with flexible and hybrid working options **ABOUT THE COMPANY** A company that lives and breathes IT. Forward thinking and...

  • Management Technical Consultant

    4 weeks ago

    Wellington City, New Zealand Novi Global Full time

    We are seeking talented Management IT consultants who share our purpose of empowering change and inspiring confidence in clients, people, and communities. Our Consulting teams collaborate with leading organizations, delivering tangible benefits to enhance New Zealand's prosperity. As a Management Consultant - Technology, you will provide technology and...

  • Customer Experience

    4 weeks ago

    Auckland City, New Zealand Computer Concepts Full time

    **General information**: **Location** Auckland **Expertise** Client Delivery, Consulting, Design **Job Level** Experienced **Employment Type** Permanent full-time **Close Date** 04-Dec-2023 **Ref #** 54818 **Description & Requirements**: **ABOUT THE ROLE**: We are looking for a customer focused experienced designer who is passionate about...

  • Senior Service Designer

    7 days ago

    Wellington City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...

  • Manager Service Design

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    **Type**: Fixed-term (12 months) Hours: Full-time Location: Wellington Business Group: Regulatory Services Branch: Regulation and Policy Salary: $113,775 - $152,518 Manager Service Design (Operational Policy) - Oversee the development of operational policy guidance for the Gambling group - Delivery of a large programme of work - Challenging and busy...

  • Business Consultant

    4 weeks ago

    Wellington City, New Zealand Objective Full time

    **About Objective**: At Objective, we create software that makes a difference. With over 400 people and 5 development labs spread across Australia, New Zealand, the United States of America and the United Kingdom, Objective is a market leader in information and process governance software-based solutions. **Our role**: We are looking for a Business...

  • Business Consultant

    4 weeks ago

    Wellington City, New Zealand Objective Corporation Full time

    **About Objective**: At Objective, we create software that makes a difference. With over 400 people and 5 development labs spread across Australia, New Zealand, the United States of America and the United Kingdom, Objective is a market leader in information and process governance software-based solutions. **Our role**: We are looking for a Business...

  • Electrical Design Engineer

    7 days ago

    Wellington Central, New Zealand RobLawMax Recruitment Full time

    **Contract Type**: - Full Time**Location**: - Wellington Central - Wellington**Industry**: - Engineering**Contact Name**: - Jobi George Mathew- **Contact Phone**: - +64 4 471 6985**Date Published**: - 12-Jan-2023**Job reference**: - JGM74527Our client is a successful, New Zealand professional services practice who provide electrical, civil and...

  • Customer Service Consultant

    7 days ago

    Wellington Central, New Zealand Alpha Recruitment NZ Full time

    **Position** **Customer Service Consultant** **Division** Alpha Recruitment Wellington**Job Type** Contract**Location** Wellington - Central**Ref#** TK1600910**Posted** 14 April 2023**Close off** 7 May 2023**Salary** $55,000 to $59,000- About the company and role_ This government agency is focused on security, education, and research, providing a...

  • Advisor Service Design

    4 weeks ago

    Wellington City, New Zealand Ministry of Business, Innovation & Employment Full time

    Date: 19-Feb-2023- Location: Wellington, NZ, 6011**Permanent Role - Wellington**: - Join a supportive and engaged team! - Salary - $71,119 - $84,187 - Flexible working opportunities available - Meaningful projects that make a difference to the public of Aotearoa - An organisation that spans multiple areas (meaning a huge variety of work) **Tēnei tūranga...

  • Advisor Service Design

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Discover a career with purpose at MBIE Permanent Role - Wellington - Join a supportive and engaged team! - Salary - $71,119 - $84,187 - Flexible working opportunities available - Meaningful projects that make a difference to the public of Aotearoa - An organisation that spans multiple areas (meaning a huge variety of work) Tēnei tūranga - About the...