Customer Systems Analyst
1 day ago
**Customer Systems Analyst**
**The company**
Our client is a global powerhouse in the automotive industry and sought-after business to work for.
A unique position has become available as a **Customer Systems Analyst** to join the team and drive the brands to achieve their goals. This business has a wide range of benefits for employees through their care programme including:
- Multiple avenues for career progression
- Flexible working
- Birthdays off
- Discounted health insurance and gym subsidy
- Free annual health check, flu injections and mental health visits
- Volunteering programme
- On-site parking
- Free premium access to their mental well-being app
**The role**
As the **Customer Systems Analyst** you be the champion of best practice in the CRM, Data & Marketing Automation processes enabling the brands and dealers to provide a world class customer experience and maximise quality lead generation.
**Day to day responsibilities**
- CRM champion - be the go-to for management, technical support, partner interface and development of the platform
- Be responsible for all aspects of the Marketing Automation Platform
- Maximise potential of internally owned digital platforms
- Ownership of all integration points including websites and ecommerce platforms
- Management of customer data projects
- Plan strategic development of the companies CRM, Data and Marketing Automation Strategy
- Ensuring all processes are documented and implemented
**About you**
- Have knowledge of Marketing Automation tools, Marketo would be a bonus
- Have in-depth knowledge of CRM processes and system management
- Have strong Power BI experience
- Have an understanding of core marketing and sales processes
- Great communication and teamwork skills
- Strong focus on customer and quality
- Exceptional time management skills
- Strong accuracy and attention to detail
If you have any questions about the role, please contact Matt Twiselton at **Muster**recruit on 09 394 7444.
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