Patient Pathway Coordinator, Head

4 days ago

Auckland City, New Zealand Auckland District Health Board Full time

**Do you have outstanding customer service skills and an interest in Healthcare Administration?**:

- **Excellent opportunity to develop your administrative skills**:

- **Multiple positions available - various sites within Te Toka Tumai Auckland**

**Te whiwhinga mahi | The Opportunity**
We are looking for experienced administrators to join our Head & Neck Team as a Patient Pathway Coordinator. In this busy role, you will be the one point of co-ordination for patients and manage the booking and scheduling waitlists as well as provide secretarial and administrative support to the clinical consultants. This is an important position with the opportunity to make big difference to the administrative running of the team and to positively impact the experience of our patients. Each Service has different priorities for this role so flexibility is important.

There will be all sorts of opportunities for you to review and improve our processes, and you’ll be supported in developing and implementing your ideas to better serve our patients and engage in projects. It’s fast paced work with lots of competing demands for your attention and prioritisation.

We have multiple opportunities providing the ability to consider full or part time, fixed term and permanent positions. These roles will work across various sites within Auckland including other Districts’ sites.

Our core hours for the above role are primarily structured around clinic hours but could vary depending on the requirements of the service. The day’s hours could vary anytime between 7:00am through to 7.00pm, Monday to Friday,

Please click here for the Position Description

**Nga Pūkenga Motuhake | Important Skills**

As you will be providing support to consultants, ideally you will have recent relevant experience in a healthcare setting or experience in using booking systems in a customer service-related role, excellent organisational and communication skills, and be flexible with a ‘can do’ attitude.

To be successful in this role, you will have the following abilities:

- An experienced administrator with at least 3 years’ experience working in a fast-paced front-line position.
- Have been exposed to a clinical background
- Strong analytical and problem-solving skills with the ability to build and maintain relationships.
- Demonstrate great attention to detail, high level of time management skills and the ability to juggle multiple priorities with ease

**Ko wai mātou | Our Organisation**

We are Te Whatu Ora Te Toka Tumai Auckland. We provide health and disability services to more than half a million people living in central Auckland, regional services for Northland and greater Auckland, and specialist national services for the whole of New Zealand. Our main sites are Auckland City Hospital, Greenlane Clinical Centre and Starship Children’s Hospital, located in central Auckland. We are part of Te Whatu Ora - Health New Zealand, the overarching organisation for New Zealand’s national health service. Te Whatu Ora leads the day-to-day running of the health system, with functions delivered at local, district, regional and national levels.

We are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We value role modelling manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.

**In this role, we can offer you**:

- Comprehensive and well-structured orientation programme
- A fast paced, unique and rewarding work environment that provides a high level of job satisfaction and is always interesting
- An opportunity to grow both as a person and as an administrative professional while working with a very friendly team.

**He aha ngā painga o tēnei mahi mōu | Why you will enjoy working here**
We recognise there is more to life than mahi | work, and we encourage and provide access to all our staff several services and benefits to support themselves whilst they are employed within Te Toka Tumai Auckland.

For more information on what we offer, please click here.

**Me pēhea te tuku tono | How to apply**

Please attach a Cover Letter and your latest CV.

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