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Student Experience Coordinator

4 months ago

Auckland City, New Zealand University of Auckland Full time

**Company Description** Waipapa Taumata Rau** **| The University of Auckland**

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Student and Academic Services provides leadership and excellence in academic administration services to internal and external stakeholders. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.
**Job Description** Te Whiwhinga mahi | The opportunity**

The Student Experience Centre are seeking to** two** **Student Experience Coordinators **to join our busy team.

This role is typically based on 49 Symonds Street, Auckland CBD but we may need a level of flexibility during these uncertain times to be able to work on site and from home if and when required. Please note that during the period that you could be working off site, you may need to have access to your own personal computer/lap top etc to be able to support this role during that specific time.

These roles are full-time, 37.5 hours per week, permanent. The salary range is $50,700 - $63,900 per annum depending on experience and qualifications.

For more detailed information, please refer to the position description.

**Mō tō mātou rōpū | About the team**

Reporting into the Team Leader Recruitment and Retention, you will be working in professional and friendly environment with a team that enjoys working with each other and values the contribution we all make in trying to exceed our customers’ expectations.

**He kōrero mōu | About you**

**Nga Pūkenga Motuhake| Important Skills/ Experience**
- 2-3 years’ experience delivering high quality customer service, and experience dealing with complex problems
- 1-2 years’ experience of working in outbound call centre
- Experience with working and understanding a diverse range of clients
- Successfully grow relationships
- Ability to navigate multiple online systems
- Kia Whakamana i te Tangata Acknowledging, maintaining and restoring the mana and tapu of individuals, whānau and communities

**Ngā āhuatanga kei a mātou | What we offer**

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

- Flexible employment practices (including working from home and flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

For more information, please visit Staff Benefits.

**Me pēhea te tuku tono | How to apply**

Applications must be submitted online by the closing date of 22/05/2024 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

**Additional Information**

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