Senior Technical Writer

4 weeks ago


Auckland City, New Zealand Absolute IT Recruitment Specialists Full time

Auckland Central- Technical Writing/Authors- $95,000 per annum- Full Time- Permanent- 15 May 2023- Develop and maintain technical documentation in a fast-moving and growing sector
- Work with a talented team on cutting-edge technology
- Competitive Salary

ABOUT THE COMPANY

Our client is a leading mobile payments company who provide cloud-based financial services software, including Digital Banking, eMoney Processing, and Payment solutions. With its real-time transaction processing platform, our client also provides an extensive payment processing and aggregation solution enabling central banks, retail conglomerates, and payment processors to centralize their payment processing and aggregation networks.

ABOUT THE ROLE

In this role, you will be responsible for developing and maintaining our client’s technical documentation for their payment and digital banking products suite. You will work with global technical, delivery, and sales teams, vendors, and partners to determine documentation requirements and document use cases and customer journey flows. You will have experience in developing technical documentation, as well as a strong understanding of software engineering principles and practices.

DUTIES
- Develop and maintain our client’s technical documentation for their payment and digital banking products suite.
- Document use cases and customer journey flows.
- Product documentation that describes new features and enhancements for each release.
- Produce and maintain documentation for end users, such as user guides and knowledge base articles.
- Assess existing documentation to identify and fill gaps.
- Occasionally plan and lead customer training sessions in live Microsoft Teams sessions or pre-recorded video tutorials.
- Occasionally assist with Business Analyst responsibilities, such as understanding customer requirements, analyzing new product initiatives, and performing market research.
- Take on other responsibilities as required, including project delivery support, client management, and even product design.
- Work with product managers and other stakeholders to gather requirements.

SKILLS & EXPERIENCE
- 3+ years of experience in technical writing.
- Familiarity with Swagger, MuleSoft, Figma, Microsoft Office 365 Suite and flow charting tools
- Ability to work with Software Teams, Product Teams and UX/UI Teams to document products and solutions, user guides, manuals and flows.
- Understanding of cloud environments MS Azure and AWS, microservices architecture, Kubernetes and SaaS/PaaS.
- Machine learning and AI understanding.
- Experience with mobile development.
- Strong understanding of software engineering principles and practices.
- Ability to extract information from SMEs and varied source material and to transform complex information into material that is clear and concrete.
- Exceptional written and verbal English communication skills.

**BENEFITS**:

- Competitive salary
- Hybrid working


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