Housekeeping Supervisor

7 days ago

Wellington, New Zealand Accor Hotels Full time

About Movenpick Hotel Wellington: Movenpick Hotel Wellington is a luxurious and contemporary 5-star hotel located in the heart of New Zealand's vibrant capital city. With its stunning waterfront views and top-notch amenities, our hotel is renowned for delivering unforgettable guest experiences.

Job Description We are looking for a Housekeeping Supervisor for Movenpick Wellington. The Housekeeping Supervisor should have an eye for detail, a passion for creating memorable experiences for our guests, and developing a wonderful team.
Our Heartist (Employees) will be: Leading a team of Heartists (Employees) and ensuring your department has an unwavering standard of cleanliness, quality, and efficiency to deliver the Movenpick standard.A strong communicator, who is highly organised, motivating, and empowering who inspires their team to produce a five-star standard of service.Work with the Manager and Assistant Managers to ensure the efficient and cost-effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.Daily room allocation, assigning the Room Attendant team the rooms and tasks in conformance with business demand and hotel standards and ensuring the best use of resources and efficiency.Conducting daily team briefings, including hotel movement and guest feedback, ensuring all relevant information is passed onto staff. Clean all back of house areas with the exception of the kitchen and stores.Ensure Heartists (Employees) attend training programmes and meetings to constantly improve skills and knowledge.Perform daily checking of bedrooms and designed public and staff areas to maintain standards.Ensure the safe storage, issue, and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.Assist with regular equipment, amenities, and linen stock taking.Recording maintenance issues reported by guests and Heartists (Employees) in hotel PMS system, inspecting rooms to ensure standards are met prior to returning to hotel inventory.Ensure the correct handling of guest laundry and lost property.Liaise with Front Office and Maintenance regarding "ready" rooms ensuring guest requirements are met.Must be available on a rotating roster (includes weekends and public holidays). Qualifications Experience in a supervisory role within a Hotel and collaborating with business stakeholders.Have the ability to adapt to shifting priorities and align activities to meet organizational goals.Strong presentation skills and organisational skills.High degree of self-awareness with demonstrated aptitude for self-improvement. Benefits: Free staff meal provided during shift.Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?).Learn your Way - Access to our Accor Academy so you can Earn while you LearnWork Your Way - Flexibility to ensure a work-life balanceIncredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide.Accor's refer-a-friend bonus.Accor's Parental Leave Scheme.Access to our Employee Assistance Program.We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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