Administrator Client Services/kaiwhakahaere Tari

3 months ago

Dunedin, New Zealand University of Otago Full time

Administrator Client Services/Kaiwhakahaere Tari (Accommodation)

2300728

**STUDENT ACCOMMODATION**
- 6.75% superannuation and five weeks' annual leave.
- Local business, University health and recreation services discounts available.

**Multiple fixed-term (one year) roles available.**

**_ The role/Te mahi_**

Our Residential Colleges and Student Accommodation options offer world class services for students from around Aotearoa and the world, which promote the unique Otago experience and our collegiate nature.

We have two opportunities available to join our team as a Client Service Administrator, providing effective and efficient administrative activities and helping contribute to a positive and supportive environment that assists students learning and wellbeing.
- Residential College:_
In this full-time role, you will provide front line reception cover and coordinate administrative and college processes within the student database, StarRez.

Our college administrators are often the first point of contact for residents given their physical location in the college and their presence during office hours. You will be working alongside the Warden and other college staff to ensure wellbeing of College Residents.

As most Residential Colleges operate with one Administrator, this role requires a mature, reliable, and self-sufficient approach.
- Student Accommodation Centre:_
This area is often the first point of call before a student decides to come to Otago so in this part-time role, you will assist with all types of students looking for accommodation and will provide advice on accommodation matters.

**_ Skills and experience/Kā pūkeka me kā wheako_**

Your relationship building skills will be important, ensuring that you become the trusted point of contact for a range of students, staff, and visitors.
- Have experience in a busy front-facing administrative role.
- Be committed to high levels of customer service delivery.
- Demonstrate a caring, supportive demeanour.
- Show a willingness to engage with first-year tertiary students as part of the pastoral care approach in colleges.
- Have patience and an appropriate sense of humour.
- Be confident to act as a first aider in physical and mental health situations.
- Show proficiency in the Microsoft suite of programmes.

**_ Further details/Pūroko_**
- We have two, fixed term (one year) roles available as follows:

- Full-time (37.5 hours week) - Residential College
- Part-time (20 hours week) - Student Accommodation Centre.

We also have Kaiwhakahaere Tari positions available. These roles are part of the Administrator Client Services function but in addition they support the implementation of the Māori Strategic Framework activities, the University’s commitment to the success of Māori students and staff and contribute to a culture of whakawhanaungatanga in our workplaces. These positions are remunerated at Level 5, with the appointment range $61,531 to $65,898.

For further information, or to discuss the role in confidence - please contact Esther Wells via the contact details below.

**_ Application/Tono_**

Applications will be reviewed as they are received, the University reserves the right to close this vacancy at any time.

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