Claims Payment Administrator

14 hours ago


Auckland City, New Zealand Fidelity Life Full time

Fulltime, Permanent role
- Flexible working options

**The opportunity**

We are currently on the lookout for a Claims Payment Administrator on a permanent basis. This is a fulltime role based in our CBD office with flexible working arrangements available.

As a Claims Payment Administrator, you will be responsible for the efficient and accurate preparation and payment of ongoing claims on behalf of Case Managers, the management, assessment and payment of claims under the non-active case load, and management of the risk exposure to Fidelity Life.

This role will see you efficiently manage a portfolio of non-active claims and process all claims payments.

Day to day tasks involve:

- Accurately prepare all claim payments as instructed by the Case Manager and Claims Specialists
- Submit all payments for authorization within the required timeframes
- Accurately prepare and communicate payment confirmation to the customers and/ or third parties.
- Review, assess and make payments on all claims in a timely manner.
- Verify critical information and match against policy terms and conditions to determine validity
- Working with third parties and other in the team to obtain outcomes
- Electronic filing, data entry and record keeping

**About You**:
With prior experience in a fast-paced working environment you’ll have fantastic communication skills, allowing you easily build rapport with customers and colleagues, high attention to detail and accuracy and proven ability to empathise with our clients during the claims process. You have mastered the ability to work towards deadlines, prioritise and manage multiple work requirements and are a strong team player

Together with this you will have:

- Strong Microsoft office skillset including Word and Excel.
- A minimum of 2 years’ experience in administration
- Solid experience in liaising with third party providers
- Proven ability to resolve conflicts and good organisational skills
- An understanding of the insurance industry(beneficial).
- Knowledge in finance or accounting principles (beneficial)

***

**About us**

Fidelity Life is New Zealand’s largest locally owned and operated life insurer.

We have a clear, winning aspiration, built around transforming our industry through a customer lens. It’s easy to talk that talk, but we are already walking the walk - using smart technology, data & insights and digital capability to unlock a deep understanding of our customers and provide innovative solutions and experiences that meet their needs.

We’re also committed to our communities. Given that New Zealand has one of the lowest rates of life insurance in the developed world, we think we have a responsibility to raise financial awareness and education nationwide, to provide better protection for all New Zealand families and whanau.

What’s more, we’ve gone next level with our new flexible working approach, something we call flexiplace flexiplace means our people can work with their leader to determine where and how they want to work, depending on their day. Whether that’s at home, in the office or on the go, we’ve empowered our people to choose how they’ll deliver for our customers, partners and each other.



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