Food and Beverage Operations Manager

**Who We Are / Ko Wai Mātou**

Sudima Queenstown Five Mile is a new 4.5-star hotel in the bustling Frankton area conveniently located in the Five Mile retail precinct, with views of the surrounding landscapes, high quality fit-out, well-appointed rooms, restaurant, Bar and conference facilities. Our inhouse Restaurant and Bar, Podium, offers a flavourful local dining experience with a contemporary terrace and cosy indoor dining. Alongside Podium Restaurant we have four well equipped conference rooms catering to up to 150 guests.

Short term accommodation assistance may be available for this role if relocating to Queenstown.

**The Role | Te Mahi**

We have an exciting opportunity for a new leader to join our management team at Sudima Queenstown Five Mile. The role of Food & Beverage Operations Manager is a key senior role, we are seeking a true Food & Beverage professional to bring their experience, personality, and management skills to our existing team. Make your mark on our wonderful Podium restaurant and brand-new conference facilities.

Do you have an abundance of passion for our local region, energy, drive, and personality to lead and inspire the food and beverage team in delivering exceptional customer and community experiences? We want you to be part of the Queenstown food & wine community, take a day to go and pick grapes from a local vineyard, hunt out exciting new local cuisine with our talented head chef and delight our customers with tales of our food journey. Sustainability is at the core of everything we do, be part of introducing new initiatives to reduce our carbon footprint and work towards our Toitū Carbon Zero accreditation.

This is a hands-on leadership role that requires the ability to remain calm under pressure whilst leading a busy food and beverage team to ensure all outlets deliver great customer experiences. You will run a well organised service team and be fully conversant with Sale of Liquor responsibilities. We appreciate and value every one of our team members, and the person in this position will demonstrate true leadership skills by encouraging and supporting the team in day-to-day operation.

**Responsibilities | Ngā haepapa**
- Management and leadership of the food & beverage service outlets - including the restaurant, bar, room service and conference
- Lead and develop the team in service standards, creating a positive and enjoyable team environment
- Managing conferencing and events
- Ensure all team members deliver a high level of service at all time
- Ordering of beverage and other stock; maintaining a sound knowledge for purchasing levels and stock control
- Be pro-active in controlling wage costs, being fully aware of forecasted business and targeted profitability whilst maintaining quality and service standards
- Uphold Host Responsibility and Duty Managers Licence

**Requirements**:
**About you | Ko koe tēne**
- Minimum of 2-5 years food and beverage service management in modern, successful restaurants and bars
- Business savvy; understanding current restaurant and market trends
- Experienced bartender and barista, ideally with excellent knowledge of local wines, beers and cocktail preparation
- Event and conference management preferred
- Strong communication and leadership skills
- A solid understanding of managing costs
- Current General Managers Certificate
- Excellent organisational skills and attention to detail; quality service delivery
- Ability to motivate and lead a team, embracing a team spirit
- Experience problem solving and responding customer enquiries and complaints
- Flexibility to work various shifts, including evenings and weekends
- Valid working rights to work in NZ

**Benefits**

**He kura te tangata - We are all valued**

**As an Employer of Choice,** we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too
- Free Life cover, Digital Will & Best Doctors teleservice*
- Wellbeing programme including Health insurance discounts
- Excellent reward & recognition events
- Long service and anniversary program
- Staff, Family & Friends, and rates within our network
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own digital learning Academy
- 20% early childcare discount at a local early childhood centre

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

**Nau mai, haere mai, tauti mai**

A Talent and Culture representative will be able to assist Monday to Friday 9 am - 3 pm_._

**Our Values**

**_ E MANAWANUI ANA MĀTOU - WE CARE_**

**_ KA WHAI MĀTOU I TE TIKA - WE DO THE