After Hours Team Leader

7 months ago


Auckland CBD, New Zealand Healthcare of New Zealand Full time

**Why Us | He aha ai mātou?**

At NZCommunity Living, we're passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve. If you enjoy working in a fast-paced role where you can utilise your people skills and problem-solving abilities, then we would like to hear from you

Some of our benefits include:

- Company culture of diversity and inclusion
- Good work life balance and wellbeing benefit
- Competitive pay with regular reviews
- Professional development and training
- Lots of career progression opportunities
- Flexible working options (option to work from home)

**Who are we| Ko wai mātou?**

NZCare and Geneva Community Living have come together to form NZCommunity Living, an organisation dedicated to supporting people with disabilities in New Zealand. Our Disability Support Services reflect our belief that all New Zealanders deserve to live fully, have equal opportunities, and achieve their ambitions.

Our values of respect support and excellence are central to everything we do at NZCommunity Living. They shape and drive our behaviour along with our relationships with colleagues, partners, stakeholders and of course the people we support and their whānau.

**About the role | He kōrero whakamārama mō tēnei tūranga**

We are looking for a vibrant, resilient and experienced Team Leader to provide leadership to a team Service Facilitators for our After Hours team in Albany. This is an exciting opportunity that will require the ability to both effectively manage at both an operational and strategic level. You will need to be able to roll up your sleeves to understand the business and what the Service Facilitators do, but must also have the ability to take a step back and be able to strategically coach and lead to develop your people. This is a full time, permanent position working on shift patterns between 6am to 11pm across a 7 day roster.

**Responsibilities include**:

- Leading, supporting and developing your team
- Recruiting and onboarding new team members as required
- Developing close working relationships with internal and external stakeholders
- Driving the team performance and maintaining high service levels
- Ensure the client is placed at the heart of everything you do

**What you will bring | Ngā tohungatanga mō tēnei tūranga**
- 2+ years of experience managing/supervising a team in a contact centre environment, ideally within a similar health-related industry
- Proven ability to lead, develop and mentor a cohesive and high performing team
- The ability to drive results and create a strong team culture
- Exceptional customer service and communication skills
- Planning, time management and organisational skills
- Leading your team by example, living and breathing the company values and vision

**_Applicants for this position will have NZ residency or a valid NZ work visa._



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