Ert Toka Tu Ake Eqc Relationship Lead

7 months ago

Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that helps to make our culture special.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots back to Dunedin.

This is a unique role and a great time to join our Event Response team.

**What will you be doing?**

Reporting to the Head of Tower Natural Disaster Response, the purpose of this role is to act as the relationship and business lead between Tower and Toka Tu Ake EQC.

Representing Tower on various Tower and /or Toka Tū Ake EQC working groups and committees, you will ensure that we are aligned and compliant with their policies and our agreements.

You will drive performance by owning internal and external reporting, EQC invoicing, and assurance and audit-related activities.

**You can expect to be across the following**:

- Maintain deep knowledge of the Natural Disaster Response Agreement ("NDRA") and related agreements to manage all related compliance activities, provide insights and recommendations on process requirements and improvements to the Head of Tower Natural Disaster Response and Chief Claims Officer.
- Maintain knowledge on legislative requirements and Toka Tū Ake EQC requirements for Tower's claims handled on behalf of Toka Tū Ake EQC
- Act collaboratively with claims leaders, Toka Tū Ake EQC, ICNZ, IFSO, and other members of Tower to implement the organisation's business and strategic objectives
- Overall owner of the monthly Toka Tu Ake EQC invoicing process and accuracy. With assistance from the EQC Administrator, identify and escalate any systemic or ad-hoc errors or issues related to the invoicing process to ensure no delays in the monthly invoicing process and receipt of funds to Tower
- Overall owner of the delivery of all Toka Tū Ake EQC related reporting, including but not limited to the standard Toka Tu Ake EQC monthly data reporting, weekly Third-Party Administrator land assessments data triage and management, and weekly Toka Tū Ake EQC claims lodgement accuracy
- Overall owner of all Toka Tu Ake EQC audit interface and reporting requirements with Toka Tu Ake, internally and with our third-party suppliers.
- Maintain strong collaboration with internal teams, including Finance, to ensure the accuracy and completion of monthly invoicing to Toka Tu Ake EQC

**What you'll need**

You will be a strategic communicator, adept at fostering collaborative partnerships and navigating complex stakeholder dynamics. You will possess strong leadership qualities and analytical rigor, enabling you to anticipate challenges and drive strategic decision-making to maximize outcomes.

**To be successful in this role, you will also be able to demonstrate the following**:

- 5+ years' experience at a leadership level in the Insurance Claims industry (preferable)
- 5+ years in Claims including policy interpretation, technical claims experience, IFSO and complaint management is preferable.
- Major event claims management experience (preferable)
- Understanding of Toka Tu Ake EQC, NDRA and industry response strategies surrounding event claims (preferable)
- Excellent relationship management and communication skills to manage external stakeholders with Toka Tu Ake EQC, RLGG, ICNZ, IFSO, Assessing firms, Afterhours service provider, Customers and Suppliers
- Prior EQC claims or relationship management experience (preferable)

**Highlights include**:
In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
- Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Annual Performance Review where you get to showcase your progression.
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; we also have programmes that recognise star performers.
- Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave

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