Service Delivery Manager

5 months ago


New Zealand Ramco Systems Full time

Job Code: Service Delivery Manager - Payroll

Qualification (Educational): Post Graduation in MBA

Location City: Australia

Location Country: Australia & New Zealand

Years of Experience: 15+ years

Skill Sets Required:

- A minimum of 15+ years of experience as a Manger / Sr. Manager.
- A bachelor's/ Master’s degree in business or a related field or an MBA.
- Should have working experience in multi-country payroll & knowledge of ANZ & Asian countries like Singapore, and Malaysia will be an added advantage.
- Should have good communication skills (oral & written).
- Should have experience in managing people as a direct first-level supervisor.
- Excellent knowledge of payroll management, must be able to work independently.
- Should be flexible in working shifts (early morning).
- We are providing Focus and direction to subordinates.
- Decision-making and Problem-solving.

Roles & Responsibilities:
**Key Responsibilities**:

- Responsible for all aspects of year-end procedures
- To identify process improvements and manage payroll transactions accurately.
- Monthly Activities Deliverables agreed as per the timeline
- Coordinating with the client to meet with employees for a help desk session.
- Leads weekly staff meetings, and conducts regular employee one-on-one sessions, and annual reviews.
- Addresses any performance management issues with employees
- Update, track, and deliver operational and financial reports on a recurring basis.
- Create and update Executive - level PowerPoints to be used in company-wide presentations
- Manage Project Status list and follow - up with company leaders to ensure projects are on track.
- Create and maintain a repository of Project Templates to be standardized across teams.
- Liaise with finance, accounting, marketing, and sales departments to complete projects and gather data.
- Preparation of bank sheets for salary disbursement
- Could you make sure the quarterly/yearly statement of E-TDS after validation, according to the Income Tax Department.
- Ensuring the audit compliances are met and preparing MIS, Audit reports, Actuarial reports of Gratuity, and leave encashment.
- Compile data sets that will provide analysis of monthly and yearly info/trends against the operational budget.
- Consolidates information into actionable items, reports, and presentations to make a critical strategic decision.
- Collaborate with the client to improve the quality and productivity of the operations and simultaneously, with the team to ensure staffing scales-ups, meet milestones, and the SLAs are always met.
- Conduct and develop data analysis, evaluate business needs, and deliver required reports on a recurring basis to provide insights against the operational budget.
- Proactively identify, analyze, and interpret trends or patterns in complex data sets.
- Conduct data analysis; evaluate business processes; determine business needs; identify requirements; develop data system analysis; and provide constructive feedback.
- Create and deliver ad-hoc analysis and all other duties as assigned.



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