Customer Support Officer

5 months ago


Hamilton, New Zealand Livestock Improvement Corporation Full time

**At a glance**:
**Ref: 47246 | **Hamilton (Riverlea Road) | **Administration, Sales Administration, Data Entry & Documentation, Planning/Scheduling, Facilities Management, Personal Assistant, Administration & Support, Receptionist, Contact Centre/Customer Service Representative | **Entry | **Fixed term | **Customer Support Officer.pdf****:
LIC has been providing innovative farming solutions for over a century. Today, we are proud to be NZ's leading agri-tech and dairy herd improvement cooperative. We are committed to shaping the future of agriculture by offering world-renowned genetics and technology products that empower dairy farmers to create sustainable and profitable farms.

**About the Role**

Reporting to the Customer Support Team Leader, you will be the backbone of our customer service and administration efforts. You will work closely with the Herd Test and On-Farm Support Team Leaders at our various depots, ensuring the smooth delivery of our promises to our customers.

Your key responsibilities will include:
**Customer Service**:

- Record financial credit exemption reasons for late date changes and cancellations, ensuring transparency and accuracy.
- Actively manage customer feedback and complaints, turning challenges into opportunities for improvement.
- Build positive relationships with internal staff, customers, and key partners, embodying our commitment to excellent service.

**Planning**:

- Update daily reports, truck schedules, and on-farm support services schedules, optimizing routes for efficiency.
- Process customer inquiries for dates requested outside of the current planned capacity throughout the herd test season, demonstrating your problem-solving skills.
- Efficiently handle incoming core orders, ensuring timely and accurate processing.
- Process yearly customer orders using customer classifications, contributing to our streamlined operations.

This is a fixed-term position lasting approximately 10 months, supporting our peak season.

**About You**
- Effective communication skills, both verbally and in writing.
- Proven experience in administrative or support roles.
- Tech-savviness and good computer literacy.
- A passion for delivering excellent service and ensuring customer satisfaction.
- Strong interpersonal skills and the ability to work well with others.
- Excellent organizational and time management skills to juggle multiple tasks efficiently.
- Dairy industry or LIC-specific knowledge, as an internal employee.
- A willingness to learn and a proactive attitude.

**In Return**

You'll be joining a supportive team environment where your contributions will help us to deliver our promises to customers.



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