Customer Sales and Support

7 months ago


Hamilton, New Zealand Livestock Improvement Corporation Full time

**At a glance**:
**Ref: 46326 | **Hamilton (Newstead) | **Administration, Data Entry & Documentation, Contact Centre/Customer Service Representative | **Entry, Graduate | **Fixed term, Full Time |**:
LIC have been providing innovative farming solutions for over 100 years, and today we're proudly NZ's leading Agri-tech and dairy herd improvement cooperative. Based in Hamilton, with international offices in the UK, Ireland and Australia, we provide world-renowned genetics and technology products, empowering dairy farmers to create more sustainable and profitable farms.

In this role you'll be supporting our innovative SPACETM product. The SPACETM service provides our farmers with detailed pasture data from images taken by satellites in outer space. Utilising an algorithm developed by LIC scientists, the SPACETM service estimates pasture cover and providing tools to our farmers to optimise their pasture utilisation.

**The role**

In this role you'll liaise with our existing and prospective customers to help them optimise their use of the SPACETM service, including supporting with the administration and set up of their farms within the service.

You'll draw on your customer service skills to support customers in analysing their pasture reports, and provide exceptional technical and troubleshooting support with a focus on delivering recent service enhancements.

This is a 4-month full-time, fixed-term opportunity, to support during the SPACETM campaign period.

**About you**

We keep our customers at the heart of everything we do, and we're looking for someone who shares this passion for great customer experiences. You'll demonstrate strong problem-solving skills, have high attention to detail, and be able to join the dots and see the big picture.

You'll also demonstrate:

- Active listening and strong communications skills, both verbally and in writing
- Be solutions focused with great problem-solving skills
- A professional, positive attitude and be a team player
- Work with accuracy and have high attention to detail
- Have a strong work ethic and be self-motivated

**In return**

You'll join a supportive and collaborative team environment, within a values-led workplace.

Our Hamilton office is located in a park-like setting, with tennis court, pool, and onsite café.

Applicants need to have a valid NZ work visa with at least 6 months remaining to be considered for this role.


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