Telephonist/receptionist telephone Office

2 months ago

Christchurch, New Zealand Health New Zealand - Te Whatu Ora Waitaha Canterbury Full time

Permanent part time position working 30 hours per week
- Play a crucial role in welcoming patients and whānau to the Hospital
- Should be flexible with shifts

**Mō te tūnga | About the role**

Located at Christchurch Hospital the Telephone Office is the first point of contact for callers to six hospitals: Burwood, Christchurch, Christchurch Women’s, Hillmorton, The Princess Margaret Hospital and Ashburton Hospitals. Our service includes answering and actioning general hospital enquiries, patient enquiry calls, internal calls for clinical staff, confirming appointments, internal emergency calls (777) and monitoring alarms. You will also be responsible for providing reception duties as part of the services.

This position is working 30 hours per week. Flexibility with hours is important as your shifts rotate between the hours of 06:45 - 22:30, 7 days a week.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3 /Profile 3

For further information about the administration and clerical pay equity settlement please follow the link below:
Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand

In this role, you will be responsible for:

- Providing courteous and efficient service, both over the phone and face to face
- Handling internal emergency calls immediately and efficiently to ensure patient safety
- Monitoring hospital alarms
- Utilising and maintaining our database and electronic whiteboard
- Communicate any IT issues and resolve in a timely manner
- Overseeing the issuing of new and replacement pagers

**Ngā pūkenga me ngā wheako | Skills and experience**
- Excellent interpersonal skills - able to relate to patients, their whānau and Te Whatu Ora Waitaha Canterbury staff
- Attention to detail
- Organisational, time management and problem-solving skills
- Excellent communication skills
- Ability to work under pressure to meet deadlines
- Able to pick up and use new systems and technology
- Microsoft Suite Skills (Word, Outlook, Excel)

**Ngā** **hua - Benefits**
- Ongoing training and development
- Te Whatu Ora employee benefits

When you work at the Te Whatu Ora, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and business.

**Mō mātou | About Us**
- “Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do”_

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Health NZ Canterbury, is driven by our **ā Mātou Uara (Our Value**s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Health New Zealand**

When you work at Health NZ, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Health NZ Canterbury, there could be a place for you

**Nau mai, haere mai, tauti mai**

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