Change and Communications Coordinator

1 month ago


Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time

**Change and Communications Coordinator**:

- **Reference**: 34408
- **Posted on**: 09 May 2024
- **Closes on**: 30 May 2024 12:00
- **Locations**: Auckland - Central
- **Job level**: Experienced (3 - 7 years)
- **Work type**: Full-time
- **Additional info**: Change and Communications Coordinator - PD 2024.pdf

**What You'll Be Doing | Mō te Tūranga**

The Change and Communications Coordinator is tasked with effectively communicating operational changes internally to Customer Experience teams, encompassing Centre Network and Contact Centres. Additionally, the role involves supporting the team in change implementation tasks, including process mapping and documentation.
- Partnering with Implementation Specialists to create communication plans that support the successful delivery of change through our network.
- Coordinating and delivering integrated and targeted communications activities
- Tailor complex and often technical information to a range of audiences, taking account of their differing levels of knowledge or understanding.
- Liaise with internal and external stakeholders on the production of high-quality, engaging communications collateral.
- Identify communication outcomes, track effectiveness and record performance against agreed measures.

**About You | Mōu**
- Excellent verbal and written communication skills
- Ability to manage multiple stakeholders with conflicting expectations
- Strong interpersonal skills
- A willingness to learn and be involved in a range of activities
- Business or Communications degree or other relevant tertiary qualification

**What We Offer | Ngā āhuatanga kei a mātou**
- Free AA Membership for you and your whānau
- NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
- A day off for your birthday
- Hybrid working arrangement
- Discounted insurance

**Working with the AA | Me mahi tahi tatou ki AA**

For over 120 years we've been helping Kiwis on their adventures Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

APPLY



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