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Service Coach Anyquestions

4 months ago

Wellington City, New Zealand New Zealand Government Full time

**Type**: Fixed Term Hours: Part Time Location: Wellington Business Group: National Library Branch: Enterprise Partnerships Salary: $72,060 - $96,081
- Make a difference for young people in New Zealand
- Opportunities for Development
- Part time - 20 hours per week

AnyQuestions is a free online reference service for all New Zealand school students via live text-based chat that is managed by Services to Schools, Te Puna Mātauranga National Library of New Zealand.
The Service Coach is responsible for developing operator capability and enabling the nationwide AnyQuestions/Many Answers team to deliver excellent service to customers. The Service Coach will take a specialist role in the development of the AnyQuestions community of practice around operator performance. They are responsible for facilitating training, providing learning and development resources, and supporting operator success through mentoring and performance review.
The AnyQuestions/Many Answers service provides digital learning opportunities for New Zealand school students and education sector partners through a live online chat experience, supplemented by online guides and resources that encourage digital fluency.
The Service Coach will be a valued team member who positively contributes to achieving results to support our vision that young people have access to effective and connected library services that support their development as readers and digitally literate learners.
The individual we seek has the energy and drive to motivate and empower others, the flexibility to explore and take up innovative ideas, and the ability to be proactive in developing positive training solutions. In return we can offer you a stimulating role working across the AnyQuestions consortium and ample learning and development opportunities.

**We are looking for someone with**:

- the skills to interact with a wide range of people and build working relationships at all levels across the education sector,
- a good understanding of Te Marautanga o Aotearoa and the New Zealand Curriculum,
- the talent to express and convey information effectively via the spoken and written word (in both formal and informal situations),
- an interest in keeping up with current information literacy, trends and resources for young people and educators,
- experience developing people e.g. training, mentoring, coaching staff to reach their agreed goals, and
- at least 2 years recent experience working with young people as either a kaiako, teacher or librarian, or working in a related field.

**Please note**: This is 0.5 FTE fixed term role for one year. Occasional travel away from home (between 1-3 days at a time) may be required.
Working at the Department of Internal Affairs, you'll have the opportunity to make a real difference in the lives of New Zealanders. National Library's Literacy and Learning Directorate sits within the Information and Knowledge Services branch, the Department's epicentre of information management, culture and heritage.
We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.
If you have a strong interest in and commitment to improving access to library services and resources for young people in Aotearoa and want a job that provides challenge and leadership opportunities, we would like to hear from you.