Practice Manager

8 months ago

Auckland City, New Zealand Datacom Full time

Our Purpose
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
We connect people and technology in order to solve organisational challenges, create opportunities and discover new possibilities for the communities we live in.
About the Role
We have offices in Auckland, Wellington and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best
This is a strategic, leadership role within Datacom tasked with driving growth, innovation and ultimately commercial success in a market facing proposition. The Practice Manager role comes at an exciting time for Digital Engineering in Auckland where you will take a pivotal role in our collaborative leadership team - as you grow and drive this local arm for the QA Practice.
In your role as the Practice Manager
- Quality Assurance, you will report to the General Manager. You will take responsibility for growing a high performing team, creating strategic relationships with customers, managing a multi-million-dollar budget, and combining your deep technical expertise with strong commercial awareness to craft, position and sell various QA services products and capabilities.

**General responsibilities of the role include**:

- Assist with pre-sales, providing support to our sales and new business teams by engaging directly with customers to tackle some of their biggest challenges.
- You will champion the products and services for which you are the owner, leveraging the relationships you build with customers to create opportunities for the wider Digital Engineering Service Line.
- Remain knowledgeable on the “state of the art” for your practice, using these insights to continuously develop the local offering.
- Consult with the wider Development practice management team to define and execute a growth strategy for your practice.
- Design, run and improve a range of workshops with our customers to create value throughout the product lifecycle and deliver tangible outcomes for Projects.
- Lead and grow a high performing team, mentoring the Team Leads and Senior Consultants within your practice, creating a strong culture with a focus on customer-centricity, collaboration, and team growth.
- Operationally, you will assist with workforce planning and technical hiring decisions within your practice, with the support of your peers.
- Hands-on delivery leadership across the development lifecycle across Datacom teams and customer teams when required - with strong support from the delivery practice.
- You will build relationships with relevant partners.
- At times, perform billable work as a Lead Consultant across workshops or Software delivery where required.
- Commercial and Financial Management of the local Practice.
- Assist in setting and executing of the regional strategy
- You’ll be a self-starter, driven, enthusiastic and collaborative.
- Management or other equivalent leadership experience of technology teams
- Experience managing and leading IT professionals and leaders.
- Demonstrated expertise in managing client relationships.
- Understanding of budgeting and time and resource constraints
- Deep understanding of the Digital Product Lifecycle and software delivery.
- The ability to assess clients' needs, identify customer requirements and connect them to business outcomes
- Experience leading teams to develop cohesive product designs, roadmaps, technical architecture, and estimates.
- Experience as a Software professional in the custom software delivery space, or in Product Management is an advantage.
- You will have strong leadership, management and organisational skills.
- Demonstrated expertise in agile and product development methodologies and practices
- Good influencing, interpersonal and communication skills are required to engage senior leaders and technical specialists, as well as coordinate complex initiatives across multiple teams

The Details
Why you want to join us
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of techno

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