Operations Specialist

3 weeks ago

Auckland City, New Zealand Marsh Full time

Join a global company and world leader in Financial Services where we put the member at the center of everything we do. An exciting opportunity has become available for **Operations Specialist **to join our **Marsh - Auckland team**.

**Position Summary**:
Provide support to Client Facing Brokers in all aspects of administration and technical support (In addition to Specialist I tasks, includes processing of Certificate/Auto ID’s for complex accounts, mentoring new hires, supporting process improvement projects and as needed support additional teams if volume demand exist which requires additional expertise and knowledge of multiple practices, clients and policies) through the accurate, efficient and timely production of all policy and related documentation, including sending closing documentation to appropriate parties.

**What is in it for you?**
- Professional environment where your career path is supported within our global organization.
- Great team with close knit, energetic and supportive colleagues.

**Responsibilities**:
**Administration and Documentation;**

Ensure timely and accurate production/processing of:

- Invoices and related policy documentation.
- Quotation and placing slips.
- Premium and adjustment calculations.
- Claims histories.
- Up to date computer system records.
- Current and outstanding documentation follow ups.
- All other documentation (e.g.: tax filing and third party forms).

Production/processing of complex and confidential documentation when required including:

- Invoices and related policy documentation.
- Quotation and placing slips.
- Premium and adjustment calculations.
- Information and documentation for Pre-Renewal and Broking meetings.
- Up to date computer system records.
- Current and outstanding documentation follow ups.
- All other documentation (e.g.: tax filings and third party forms).

**Report Preparation;**

Ensure timely and accurate production/processing of:

- Draft policy wordings and endorsements for Senior Account Executive / Principal.
- Draft renewal reports and insurance manuals.
- Questionnaires to asses coverage needs.
- Up to date computer system records.
- Current and outstanding documentation follow ups.
- All other documentation (e.g.: tax filings and third party forms).

**Technical Support;**
- Provide support to Operations team Executives on all documentation and report preparation.
- Ensures Operations Services Executives have working knowledge of systems and processes within the Service team as needed.
- Provide assistance to Operations Team Leaders by acting as a point of escalation as required.
- Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements.

**Workflow Administration;**
- Contribute to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives
- Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
- Processing of complex transactions and resolution of escalated matters within SLA
- Perform step up Team Leader duties on an ad-hoc basis to support Operations team.

**Customer Awareness;**
- Maintain a basic understanding of the core aspects of relevant Insurance and related legislation.
- Support Senior Account Executives/Principals with the development, implementation and management of risk management and insurance programs, which accurately address customer needs.
- Build and maintain strong working relationships with internal and external stakeholders.
- General servicing skills and etiquette.
- Maintain an awareness of the customer’s business and insurance needs, noting all briefing information provided by Senior Servicing and Broking Manager.

**Compliance;**
- Adhere strictly to the Company's Quality practices and other systems and procedures.
- Comply fully with the Company's Errors and Omissions avoidance policy.
- Comply with company policy for continuous professional development.
- Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other relevant legislation.

**Qualification / Education**:

- College/university degree or equivalent work experience.

**Experience**:

- 2-3 years previous work experience.
- Insurance or financial services experience preferred.

**Knowledge and skills**:

- Ability to interface with colleagues at all levels within the organization.
- Clear and concise oral and written communication skills.
- Strong numerical skills.
- Excellent organization skills - able to prioritize work and meet deadlines.
- Excellent interpersonal skills - able to work within a team.
- Comfortable and experience working with technology (solutions).
- Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel.
- Insurance knowledge.
- Relevant industry practice or Line of Bu

  • Operations Specialist

    7 days ago

    Auckland City, New Zealand Kotahi Logistics Full time

    Kotahi has an opportunity for an Operations Specialists to join our Specialised Services team on a full time, permanent basis. These roles are specialists in produce and are responsible for delivering world class operations management to Kotahi's customers as part of the Kotahi Operations team.

  • Operations Specialist

    6 days ago

    Auckland City, New Zealand Kotahi Logistics Full time

    We are seeking an Operations Specialist to deliver world class operations management to our customers as part of the Kotahi Operations Team. This is a full time, fixed term role to late September 2025.

  • Site Traffic Management Supervisor

    6 days ago

    Auckland City, New Zealand Traffic Management Specialist Limited Full time

    Are you passionate about ensuring safety on the roads? Do you thrive in a dynamic work environment? Look no further! Traffic Management Specialist Limited is seeking a dedicated Site Traffic Management Supervisor (STMS) to join our team. **About Us**: - Traffic Management Specialist Limited is an emerging company that provides top-notch traffic management...

  • Operations Specialist

    4 weeks ago

    Auckland City, New Zealand Marsh & McLennan Companies Full time

    We have a fantastic opportunity for someone that is keen to start their career in the insurance broking and risk advisory services industry as a **Graduate Operations Specialist** in our **Auckland** office. - Grow your career in a supportive and inclusive environment. - Flexible working arrangement. - Great team environment. **Graduate Operations...

  • Operations Specialist

    7 hours ago

    Auckland City, New Zealand Marsh & McLennan Companies Full time

    We have a fantastic opportunity for someone that is keen to start their career in the insurance broking and risk advisory services industry as a **Graduate Operations Specialist** in our **Auckland** office. - Grow your career in a supportive and inclusive environment. - Flexible working arrangement. - Great team environment. **Graduate Operations...

  • Operations Specialist

    1 week ago

    Auckland City, New Zealand Kotahi Logistics Full time

    We are seeking an Operations Specialist to deliver world class operations management to our customers as part of the Kotahi Operations Team. This is a full time, permanent role. Note, you must be legally entitled to work in New Zealand to be considered for this role.

  • Operations Specialist

    1 week ago

    Auckland City, New Zealand Marsh Full time

    Join a global company and world leader in Financial Services where we put the member at the center of everything we do. An exciting opportunity has become available for **Operations Specialist **to join our **Marsh - Auckland team**. **Position Summary**: Provide support to Client Facing Brokers in all aspects of administration and technical support (In...

  • Billing Operations Specialist

    3 weeks ago

    Wellington City, New Zealand Vector NZ Full time

    Billing Operations Specialist Full-time Engagement type: Permanent - Employee Department: IT/Digital **Company Description**: **About the role** Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and...

  • Operations Specialist

    3 weeks ago

    Auckland City, New Zealand Sneddens Airocean Services Ltd Full time

    We urgently look for a full time operation specialist to join our friendly team in Auckland branch. We require 5 years’ relevant full time work experience or a level 7 or above tertiary qualification in management majoring international business, or international travel, or logistic management. Key tasks: - **Shipment handling & processing**: Make sure...

  • Operations Specialist

    3 days ago

    Auckland, Auckland, New Zealand Bolt Full time

    We are looking for an experienced Operations Specialist to help us with our ride-hailing vertical in New Zealand.As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time.If you're ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban...

  • Operations Specialist

    1 week ago

    Auckland City, New Zealand Beam Full time

    **About Beam**: Beam is Asia Pacific’s largest shared micromobility company, on a mission to turn little drives into better rides and make cities flow better for everyone. Shared micromobility is one of the fastest-growing industries in the world, and we’re leading the way in Asia Pacific with established operations in Australia, New Zealand, South...

  • Operations Specialist

    2 days ago

    Auckland City, New Zealand Te Whatu Ora - Health New Zealand Full time

    Six-month secondment opportunity for an Operations Specialist to join the FPIM Technology and Operations team. Key requirements - a relevant tertiary qualification in information systems, 3-5 years Oracle EBS system administration experience, demonstrated hands on experience with Oracle User Management support and experience with Oracle EBS modules. You...

  • Operations Specialist

    3 weeks ago

    Auckland City, New Zealand Auckland Council Full time

    Develop on your supervisory experience as a senior member of the team! - Hands-on, varied roles, supporting the day to day running of our community spaces - 24 & 38 hour per week roles available within the Henderson-Massey Local Board We have two exciting opportunities to join our team as an Operations Specialist in the Henderson-Massey Local Board. Our...

  • Operations Management Specialist

    2 days ago

    Auckland, Auckland, New Zealand Microhire Pty Full time

    We are seeking a highly skilled Operations Management Specialist to join our team at Microhire Pty, a leading audio-visual production services company in Australia. As an Operations Management Specialist, you will play a vital role in ensuring the smooth execution of events and exhibitions across various locations.The ideal candidate will have excellent...

  • Accounting Operations Specialist

    1 week ago

    Auckland, Auckland, New Zealand Moore Markhams Full time

    **Accounting Operations Specialist:We are seeking a highly experienced Accounting Operations Specialist to join our team at Moore Markhams. In this role, you will be responsible for managing and coordinating accounting operations, ensuring that all financial transactions are accurate and compliant.Your key responsibilities will include:Managing and...

  • Cryptographic Operations Specialist

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    **Do you**: - Love the challenge of working on complex Cryptographic problems? - Have a passion for discovering new ways or working? - Work well with a varied range of topics and systems simultaneously? If you answered yes, we may have the exciting new opportunity you're looking for! Cryptographic Solutions & Development maintains responsibility for an...

  • Treasury Operations Specialist

    5 days ago

    Wellington City, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Operational Specialist Auckland

    3 days ago

    Auckland, Auckland, New Zealand Itvjob Full time

    Southern Cross Healthcare is a renowned healthcare organization in New Zealand, seeking a skilled Operational Specialist to manage the day-to-day operations of the Brightside Hospital in Auckland. This exciting opportunity requires a self-motivated individual with excellent problem-solving skills.Key Responsibilities:Coordinate all facility repairs and...

  • Operations and Analysis Specialist

    4 days ago

    Auckland, Auckland, New Zealand New Zealand Post Full time

    Operations and Analysis SpecialistWe're seeking an Operations and Analysis Specialist to join our team and play a key role in ensuring that data and insights shape our decision-making.You'll lead a high-performing team of analysts responsible for extracting meaningful insights from data and translating them into actions that enhance performance across our...

  • Graduate Operations Specialist

    4 weeks ago

    Auckland City, New Zealand Marsh Full time

    **We have a fantastic opportunity for someone that is keen to start their career in the insurance broking and risk advisory services industry as a Graduate Operations Specialist in our Auckland office.** - Grow your career in a supportive and inclusive environment. - Flexible working arrangement. - Great team environment. **Graduate Operations Specialist...