Senior Manager

3 days ago

Wellington, New Zealand Lloyds Banking Group Full time

Senior Manager - Customer & Product Policies
Apply locations: Leeds, Wellington Place, Halifax, Trinity Road, Edinburgh, Teviot House
Time Type: Full time
Posted on: Posted 3 Days Ago
End Date: January 13, 2025 (10 days left to apply)
Job Requisition ID: 123873
Salary Range: £83,411 - £107,943
Flexible Working Options: Hybrid Working, Job Share
This role is a unique opportunity to shape how 27 million customers interact with their finances, and to set the bar in ensuring that Lloyds Banking Group provides good outcomes for customers at a pivotal time in our strategic transformation.
About this opportunity:
The Customer and Product Policy team set the guardrails for everything to do with products, from their design, servicing, monitoring and withdrawal.
We also own the policy which sets the standards for how we treat our customers, ensuring that all customers receive good outcomes across the entire Group, enabling colleagues to meet their regulatory requirements by translating the regulations into clear policy guardrails.
This is an exciting time to join us, as we are leading the implementation and design of a new product governance and fair value assessment tooling for the Group.
This role will be pivotal in shaping that design, and we are therefore looking for people with experience of managing or oversighting products, who can help us to ensure that the tooling creates real opportunities for improving our products based on strong data-led decision making.
The Customer and Product Policy team are also responsible for helping colleagues to interpret and apply the policy, so we’re looking for someone who has deep expertise in product management or oversight to deliver real-time guidance and oversight to ensure that standard methodology is being applied across the Group.
We have recently taken responsibility for customer fair value assessments, so there will be lots of opportunity to shape the future of how these are conducted to ensure that customers receive good outcomes in line with regulatory expectations.
In addition to the policy work, the Customer and Product policy team also support key activity such as Annual Report and Accounts, capital adequacy reviews, and board reporting, in addition to material outsourcing reviews.
We’re therefore looking for candidates with great interpersonal skills, a willingness to learn, and experience of writing for senior audiences.
Day to day, you will be:

Advocating for customers through concise, commercially sensitive advice to business areas on policy interpretation and regulations, utilising deep business expertise to co-create fantastic compliant solutions for customers and the Group working closely with the business.
Leading the design of the new product governance tooling, bringing experience from the product areas to ensure successful embedding across all areas.
Leading sub-teams of Risk Specialist Managers and Assistant Managers.
Drafting Customer and Product policies and supporting roll out activity through deep business expertise.
Integral part of ensuring Group projects succeed through supportive, business-focused challenge.

What you’ll need:

Expert in applying Consumer Duty, PROD, BCOBS, PERG 13, translating the regulatory requirements into language that is easy to understand.
Expert drafting skills with deep expertise in preparing concise reports for senior level audiences, with clarity and precision.
Significant senior level experience of product governance and/or product management within financial services.
Excellent collaboration management skills and experience of bringing colleagues on the journey to inspire compliance.

And any experience of these would be really useful:

Good knowledge of applying behavioural economics to drive action.
Using data analysis to draw insights from a variety of sources.
Experience of leading and inspiring small teams would be helpful.
Experience of leading change in a function.

About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident.
So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%.
An annual performance-related bonus.
Share schemes including free shares.
Benefits you can adapt to your lifestyle, such as discounted shopping.
30 days’ holiday, with bank holidays on top.
A range of wellbeing initiatives and generous parental leave policies.

This is a once in a career opportunity to help shape your future as well as ours.
Join us and grow with purpose.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.
Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
#J-18808-Ljbffr

  • Class 2 Team Leader Furniture Removalist

    7 months ago

    Wellington City, New Zealand Senior Move Managers Full time

    Summary: The role of the Team Leader is to assist the wider operations unit with the daily operations of the Senior Move Managers staff, vehicles and materials in their region of responsibility. Essential Duties and Responsibilities: - Conducting initial surveys for paid and private moves. - Coordination of all team members on a daily basis. - Coordination...

  • Senior Project Manager

    4 days ago

    Wellington, New Zealand Department Of Internal Affairs Full time

    Type: Fixed-term (18 months)Hours: Full timeLocation: WellingtonBusiness Group: Regulatory ServicesBranch: Regulation and PolicySalary: $95,326 - $128,135We are looking for an experienced Senior Project Manager for an exciting 18-month fixed-term opportunity where you'll get to work within a multi-disciplinary environment to build a new online gambling...

  • Senior Management Accountant

    1 month ago

    Wellington, New Zealand Randstad Full time

    As a Senior Management Accountant within this public sector organisation, you will provide finance and management accounting services, offering proactive advice and support for budgeting, forecasting, and analysis. This role would be supporting a Finance Business Partner and would be a key part in providing strategic advice to the business.Key...

  • Senior Project Manager

    2 months ago

    Wellington, New Zealand Infojini Inc Full time

    Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.Infojini Consulting is recognized as one of the fastest growing IT services and software development companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong government and commercial customer base...

  • Senior Management Accountant

    3 days ago

    Wellington, New Zealand Randstad Full time

    As a Senior Management Accountant within this public sector organisation, you will provide finance and management accounting services, offering proactive advice and support for budgeting, forecasting, and analysis.This role would be supporting a Finance Business Partner and would be a key part in providing strategic advice to the business.Key...

  • Senior Management Accountant

    1 month ago

    Wellington, New Zealand New Zealand Government Full time

    Senior Management Accountant at Electricity Authority, WellingtonAbout usThe Electricity Authority Te Mana Hiko is an independent Crown entity that regulates the electricity market. We are a kaitiaki of electricity, and our purpose is to enhance New Zealanders' lives, prosperity, and environment through electricity. The electricity industry is at a pivotal...

  • Senior Management Accountant

    1 month ago

    Wellington, New Zealand New Zealand Government Full time

    Senior Management Accountant at Electricity Authority, WellingtonAbout us The Electricity Authority Te Mana Hiko is an independent Crown entity that regulates the electricity market. We are a kaitiaki of electricity, and our purpose is to enhance New Zealanders' lives, prosperity, and environment through electricity. The electricity industry is at a pivotal...

  • Senior Project Manager

    2 months ago

    Wellington, New Zealand Infojini Inc Full time

    Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ. Infojini Consulting is recognized as one of the fastest growing IT services and software development companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong government and commercial customer base...

  • Senior Project Manager

    1 month ago

    Wellington, New Zealand Comspek International Full time

    Senior Payments PM to manage the technical integration of a newly acquired payment startup into a leading bank.This Senior PM will manage the technical integration into the bank's ecosystem including: assurance, due diligence, risk/security across the whole payments ecosystem.Job detailsAssignment duration: January 2025 - 26 September 2025What you'll do:Lead...

  • Senior Commercial Manager

    4 months ago

    Wellington City, New Zealand New Zealand Customs Service Full time

    An exciting opportunity to join NZ Customs as a Senior Commercial Manager eGate Replacement Project is now available. This role is a full-time fixed term / secondment opportunity to 30 June 2025 based in our Wellington Customhouse. **About this role | Mō tēnei tūranga mahi** The Senior Commercial Manager role has been created to manage the procurement...

  • Senior Duty Manager

    1 day ago

    Wellington, New Zealand Buscojobs Full time

    Situated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery.Since welcoming our first guests in...

  • Senior Opc Manager

    7 months ago

    Wellington City, New Zealand BNP Paribas Full time

    SENIOR OPC MANAGER (JOB NUMBER: RIS002274) As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth...

  • Senior Project Manager

    1 month ago

    Wellington, New Zealand Comspek International Full time

    Senior Payments PM to manage the technical integration of a newly acquired payment startup into a leading bank.This Senior PM will manage the technical integration into the bank's ecosystem including: assurance, due diligence, risk/security across the whole payments ecosystem.Job details Assignment duration: January 2025 - 26 September 2025 What you’ll...

  • Senior Portfolio Manager

    7 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Senior Portfolio Manager Do you have an interest in the mechanics of financial markets and want to get in on the ground floor? Are you keen to assist in improving the economic wellbeing of New Zealanders? The Reserve Bank of New Zealand is New Zealand's central bank. Our vision is to be a Great Team and the Best Central Bank. We operate with passion,...

  • Senior Manager, Operations

    2 weeks ago

    Wellington City, New Zealand BNP Paribas Full time

    SENIOR MANAGER, OPERATIONS (JOB NUMBER: C D000490) A Team of local technical experts, the NZ Operations Team provides agreed deliverables to clients in accordance with the Service Level Agreements (SLA). The teams work closely with other locations to ensure timeliness and accuracy of deliverables and are tasked with understanding the local market...

  • Senior Duty Manager

    1 week ago

    Wellington, New Zealand Accor Hotels Full time

    Company Description Situated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery. Since welcoming...

  • Senior Duty Manager

    4 days ago

    Wellington, New Zealand Accor Hotels Full time

    Company Description Situated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery.Since welcoming our...

  • Senior Duty Manager

    4 days ago

    Wellington, New Zealand Accor Hotels Full time

    Company DescriptionSituated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery.Since welcoming our...

  • Senior Portfolio Manager

    7 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Are you keen to assist in improving the economic wellbeing of New Zealanders? - Be part of a fast paced financial markets facing team - Five weeks annual leave and generous wellness allowance - Based in Wellington Senior Portfolio ManagerThe Reserve Bank of New Zealand is New Zealand's central bank. Our vision is to be a Great Team and the Best Central...

  • Furniture Removalist Wellington

    5 months ago

    Wellington City, New Zealand Senior Move Managers Full time

    Summary: - Class 1/2 license essential, - 30-40 hours per week minimum - First aid training provided - Driving in a new vehicle fleet - Pathways available into training and management positions Essential Duties and Responsibilities: - Complete out of town tasks as directed by the SMM manager. - Pack and unpack items in an organized and efficient manner. -...