Store Manager

24 hours ago

Auckland, New Zealand MOGA HOLDINGS LIMITED Full time

Job Summary: As a Store Manager, you will oversee operations of a 24/7 fuel station and convenience store with ready-to-eat food services. You will ensure smooth daily operations, deliver excellent customer service, manage stock, and maintain compliance with health, safety, and food regulations. The role involves leading teams, maximising profitability, maintaining high operational standards, and managing Caltex Highland Park and Caltex Manurewa stores in a fast-paced, high-pressure environment. Key Responsibilities:1. Fuel Station and Retail Store Operations• Oversee daily operations of the fuel pumps, convenience store, and food service area.• Ensure fuel dispensing is safe, compliant, and efficient.• Monitor fuelstock levels and coordinate fuel deliveries.• Ensure safe handling and storage of fuel in line with the store regulations. 2. Purchasing & Inventory Management• Manage ordering and replenishment of retail goods, fuel, and food supplies.• Monitor and control inventory levels across all departments (fuel, retail, food).• Implement stock control systems to minimise wastage and shrinkage. 3. Food & Health Compliance• Supervise preparation,storage, and sale of food and hot beverages.• Ensure compliance with food safety and hygiene standards.• Train staff on safe food handling procedures and allergen awareness. 4. Marketing & Promotion• Plan and execute promotional campaigns for food, retail, and fuel discounts.• Review store layout, merchandising, and pricing strategies to drive sales.• Authorise and manage in-store promotions and loyalty programs. 5. Customer Service• Lead by example in delivering professional, friendly, and efficient service.• Resolve customer complaints in a prompt and professional manner.• Monitor customer feedback and implement service improvements. 6. Staff Management• Recruit, train, and supervise staff across all operational areas.• Develop staff through coaching, regular performance reviews, and training.• Schedule shifts for 24/7 coverage, ensuring adequate staffing at all times. 7. Financial Management• Prepare daily sales reports, reconcile tills, and monitor POS transactions.• Manage budgeting, expense control, and profit analysis.• Take corrective actions where financial performance deviates from targets. 8. Health, Safety & Legal Compliance• Ensure compliance with all health and safety standards for fuel, food, and generalstore operations.• Maintain knowledge of store regulations• Maintain systems for incident reporting, emergency response, and workplace safety. Skills & Attributes:• Strong leadership and staff supervision capabilities.• Knowledge of POS systems, fuelsystems, and food handling procedures.• Excellent problem-solving, interpersonal, and multitasking abilities.• Strong financial and inventory management skills.• Ability to work flexible hours including night shifts, weekends, and holidays.• Familiarity with regulatory requirements across fuel, food, and retailsectors. Working Conditions:• Full-time role with rotating shifts covering 24/7 operations.• Weekend and public holiday availability required.• Shifts may range from short cover periods to full 12-hour shifts.• Some travel may be required for supplier meetings or trainin

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