Client Solutions Director

4 days ago


Auckland, New Zealand Isentia Full time

Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation.
Our clients are diverse, ranging from globally renowned brands right through to government bodies and not-for- profit organizations.
As a Client Solutions Director, you are responsible for achieving the retention and growth targets through your designated portfolio of clients.
You'll ensure clients' expectations are exceeded, by championing a high-performance culture where trusted advisor partnerships are created in order to grow revenue.
What does a Client Solutions Director do at Isentia? Manages the relationships of the highest value contracts in the region, leading the service delivery and negotiation of future contracts Proactively renews contracts with the highest value clients in the region, utilising the resources of the portfolio teams and account support to deliver superior value Retains and grows client revenue through a well-developed strategy across all teams, proactively seeking new agreements with clients, identifying their needs and delivering to them through an exceptional client experience.
Ensures high service levels are maintained through regular audits and client feedback and that Isentia's clients are maximising the value of their services through training and support Shows optimal leadership through competitor challenges, coaching and mentoring the team to overcome issues Requirements Proven capability in solution selling to marketing and communications directors and managers.
Proven capability in hands on problem-solving, with ability to generate ideas and solutions.
Confident negotiator and proven ability to ‘close the deal'.
A positive and determined approach to researching and analysing new business opportunities.
Media sales experience and knowledge of the market, current media issues, competitor behaviour & strategy.
Benefits What we offer: We have an open and inclusive culture where we embrace opportunities to do better and celebrate our achievements.
We are an equal-opportunity employer that is dedicated to providing a working environment that embraces and values diversity and inclusion.
If you have any support or access requirements, we encourage you to advise us at the time of your application.
We offer a range of benefits such as discounted private health insurance, an annual prescription eyewear reimbursement to eligible team members, a free employee assistance program that offers a range of services to support your health and wellbeing, plus 2 paid volunteer leave days per year - where you have the choice to support an organisation or cause that you are really passionate about.
At Isentia we value the safety and well-being of our team members, suppliers and clients and have adopted a ‘no jab, no office' policy regarding the ongoing management of Covid-19 in the workplace.
It is a condition of employment to be fully vaccinated at all times in order to work for Isentia, regardless of the role or whether working flexibly/remotely during employment.
Isentia may require you to provide vaccination evidenceat the commencement of employment, and at any time throughout employment to confirm your compliance with this requirement.
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