Services Consultant Principal

Posted Wednesday, November 26, 2025 at 4:00 PM | Expires Wednesday, January 28, 2026 at 3:59 PM
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better ™ - Reflects our commitment to employees, customers, partners and communities globally.
About the opportunity
We are looking for experienced professionals to join our Services Consulting team as a Principal Workforce Management (WFM) Consultant.
In this role, you’ll be working with our enterprise clients to implement Dayforce HCM — focusing on time, attendance, scheduling, and labor rules that directly impact how organizations manage their people.
This is not a traditional administrative role.
It is a challenging, fast‑paced consulting position where you'll be empowered to solve real business problems, work directly with clients, and translate complex requirements into smart, scalable solutions using technology.
If you’re adaptable, curious, and excited to grow into a client‑facing, systems‑focused role — we want to hear from you.
The Principal Service Consultant guides the overall design and delivery of the Dayforce HCM solution to meet customer requirements and provides oversight and direction to project team members in the execution of project activities in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go‑live support).
The Principal Service Consultant works closely with the Project Manager to plan the project and identify critical dependencies.
Project responsibilities include facilitation of customer requirements gathering, design of the Dayforce solution to meet documented customer requirements, setting and managing customer expectations, providing guidance and design/configuration oversight to other project resources, identifying risks and communicating issues to the Project Manager.
What you’ll get to do
Implementations
Support the project team in the validation of customers’ business requirements and mapping to Dayforce functionality
Design and document innovative solutions to solve customers’ business needs
Guide the configuration of the Dayforce application to meet customer’s business requirements
Act as subject matter expert (SME) on strategic implementations
Lead internal project meetings and provide status on progress of activities and deliverables
Work as part of a project team to implement Dayforce Workforce Management modules for enterprise customers across Australia, New Zealand, and beyond.
Collaborate with client stakeholders to understand business rules related to time tracking, scheduling, compliance, and labor policies.
Design, configure, and test WFM solutions that meet client‑specific needs and regulatory requirements.
Troubleshoot configuration issues and think critically about root causes and resolution paths.
Participate in client workshops, internal design reviews, and testing cycles.
Initiatives
Design and document solutions and contribute to a solutions repository
Document best practices and share with the Practice
Lead the subject matter expert (SME) program across all Dayforce modules (WFM, Payroll, GL, Talent)
Regularly participate in internal process improvement initiatives
Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
Participate in Continuing Education sessions; lead Implementation best practice Sessions
Be fully versed on new and/or enhanced functionality in each product release
Mentor consultants on best practice implementation of new product features and functionality, including new customer end to end implementations
Support the sales cycle through solution review and feedback and assistance with scoping and estimation
Participate in prospect discussions regarding solution overview and implementation considerations
Skills and experience we value
This is not a routine, step‑by‑step administrative job — it’s a dynamic and hands‑on role that will stretch your thinking and build your consulting capability.
It’s suited to individuals who want variety, challenge, and the opportunity to grow into a trusted advisor role.
A professional with 10+ years of experience in consulting and implementations and / or with HCM applications.
Bachelor’s degree or equivalent experience.
Master’s degree or post graduate.
5+ years in Consultant role with Dayforce HCM
A problem solver who thrives in ambiguity, loves digging into how systems work, and wants a role that is both structured and creative.
What would make you really stand out
Good understanding of ANZ legislation such as LSL / NZ HA etc.
Strong communicator – can hold their own in customer conversations, and switch between technical and business language.
Structured thinker – breaks problems into parts, asks the right questions, and builds logical paths forward.
Technically curious – excited to learn new systems, play with configuration tools, and understand how data flows.
Strong understanding of relational DB’s and SQL.
Adaptable and proactive – thrives in evolving environments and knows how to stay productive in uncertainty.
Client‑focused – enjoys working with people, solving real‑world problems, and making complex things simple.
Growth mindset – eager to learn, willing to try, and not afraid to say “I don’t know yet — but I’ll find out”.
Experience with one or more of the following applications in addition to Dayforce HCM: Sales Force.com, SAP, People Soft, JD Edwards, Kronos, Workbrain/Infor, Red Prairie /JDA, Ultimate, Oracle HR/Payroll, People Soft, i Chris or Preceda
Hiring Manager: Yaron Levy Recruiter: Jeg Cantuba Grade: 10
What’s in it for you
Dayforce is fueled by the diversity of our talented employees.
We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.
We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth.
We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life.
Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting.
Legitimate Dayforce contacts will use an@dayforce.com email address.
We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process.
If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity.
Submissions determined to be fraudulent or misleading will be declined from the recruitment process.
#J-18808-Ljbffr