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Manager
3 months ago
We are looking for a manager to join our team.
Requirements
At least 3 years of work experience at the management level in any industry, including as an assistant manager, a deputy manager, and a supervisor
At least a related NZ Register Diploma Level 5 qualification may substitute for the experience
Must have work experience in the customer service field
Must have basic knowledge of Thai Massage
Job Description
Determine the optimal mix of massage services and products to meet customer needs and preferences.
Manage stock levels, ensuring the availability of necessary supplies and products.
Establish and maintain high service standards to ensure customer satisfaction.
Formulate and implement purchasing policies to ensure the best quality and cost-efficiency.
Develop and execute marketing strategies to promote the shop's services and products.
Set competitive pricing for services and products, considering market trends and business goals.
Promote and advertise the shopâs goods and services through various channels.
Sell massage services and related products to customers, providing expert advice on their use and benefits.
Handle customer inquiries and complaints, ensuring a positive experience for all clients.
Maintain accurate records of stock levels and financial transactions.
Undertake budgeting for the shop, monitoring expenses and revenues to ensure profitability.
Prepare the organisation reports and identify areas for improvement.
Oversee the selection, training, and supervision of massage therapists and support staff.
Conduct regular performance evaluations and provide coaching to enhance staff skills and performance.
Develop staff schedules, ensuring adequate coverage during all operating hours.
Ensure compliance with occupational health and safety regulations, maintaining a safe working environment.
Implement policies and procedures to promote health and safety standards within the shop.
Greet clients warmly upon arrival and ensure a welcoming atmosphere.
Manage appointment bookings, both in person and over the phone, using booking software.
Confirm and remind clients of upcoming appointments.
Handle check-ins and check-outs efficiently, ensuring accurate client records.
Provide information about services and answer any client questions or concerns.
Other Details
This is a full-time and permanent position
Wage payment is $29.66 per hour, and you will be paid weekly
Holiday pay and sick leave will be paid according to the law
You will be working in Auckland.
The employer has two shops located at: (1) Hillary House Shop 9, 1 Alice Avenue, Orewa, Auckland, and (2) Unit P, 6 Rosedale Road, Pinehill, Auckland.
You will have to look after both shops but will be assigned to physically work in one of these shops as agreed upon by you and the employer.
We are open on Monday to Sunday 9.00 am â 8.00 pm.Â
You will work according to a roaster 5 - 6 days each week with a guarantee of 30 hours (maximum of 48 hours per week)Please note that applicants for this position should have NZ citizenship/residency or a valid NZ work visa.
If you would like to join our team, please submit your information via myjobspace.
If you have any questions, please contact us via
