Customer Service Representative

4 weeks ago


Auckland, New Zealand Triangle Recruitment Full time

Our client is a well-established Agriculture Company specializing in manufacturing and distribution of herbicides, fungicides and insecticides in New Zealand for over 20 years.
They specialize in working on safer more sustainable chemistry for various sectors in New Zealand.
The site contains manufacturing, warehousing, laboratory and sales office facilities.
A rare opportunity has become available and they are now looking for an experienced Customer Service Representative to make the position their own.
Candidates from a manufacturing or a senior administration background will be highly considered.
Temporary position: 2 months+ (potentially longer)
Location: East Tamaki
Hours: 8am to 4.00pm
Responsibilities include:

Maintain customer service standards
Process customer sale orders within a timely manner using Microsoft Dynamic ERP system
Answer customer enquiries verbally, or in writing the same day received
Process credit returns on receipt required, and dealing with claims
Establish customer accounts when received
Updating web shop listing, pricing, as per instructions, and loading web orders into MS Dynamics
Undertake any other responsibilities, consistent with skills, qualification and experience as may be required, or directed by management
Comply with all company policies & values, legal requirements, OHS obligations & customer requirements

Requirements include:

Preferably from a manufacturing or administrative background but not essential
High level of English verbal and written
Highly developed organizational & communication skills
MS Excel, Word and Cloud based filing system - basic operating experience would be required
Following up of all external & internal correspondence
Ability to deal with people at multiple levels
High level of Microsoft Office Suite in Excel, Word & Power Point
Strong attention to detail, including data entry, reporting and analysis
Highly self-motivated and proven team player
Have a passion for developing strong customer relationships

 



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