Customer Lifecycle Manager

4 weeks ago


Wellington, Wellington, New Zealand Kiwibank Full time

Be part of a vibrant and supportive culture that values people.

Enjoy our flexible working arrangements and suit your lifestyle.

Benefit from our "wellbeing days" to recharge when it counts.

9 month fixed term based in Auckland or Wellington.

Are you ready to dive into an awesome project that offers significant impact and real exposure to key people across the business? We're looking for a Customer Lifecycle Manager to join our award-winning Brand & Marketing team and help shape how we engage with our customers every day.

This is us. Where making an impact matters.

We're on the lookout for a dynamic Customer Lifecycle Manager to join our Brand and Marketing team on a fixed-term basis. In this role, you'll be at the heart of an exciting, high-profile project that offers meaningful exposure to senior stakeholders and the opportunity to shape significant outcomes for our Everyday Banking portfolio.

This is your chance to work closely with senior leaders, cross-functional teams, and external partners, gaining exposure across the wider business. You'll use data and insights to craft smart, customer-focused communications that drive engagement and positive outcomes.

This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following:

  1. 6+ years' experience in marketing and customer communications, ideally within financial services.
  2. A proven track record in developing targeted, data-driven marketing strategies that drive behaviour change.
  3. Confidence in navigating complex projects and fast-paced environments.
  4. Skilled at stakeholder engagement, with the ability to influence at all levels.
  5. Strong copywriting skills, translating complex messages into simple, engaging content.
  6. Depth of understanding in marketing technology platforms—Salesforce Marketing Cloud experience is a plus.
  7. Adept at juggling competing priorities while maintaining attention to detail.
  8. Experience in the financial services industry or other complex service-based environments.

You do not need to tick every box here to be considered Above all we are looking for someone who embodies Kiwibank's purpose and Nga Kauwaka, and someone who thrives in a fun and supportive work environment. An immediate start is preferred.

Apply Now – Join our Kiwibank team, where you will thrive and grow your career. Please take a few moments to complete our application form by clicking on the APPLY NOW button below. We look forward to hearing more about you.

Applications close on 2nd March 2024. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

For more detailed information on the role, please see the ad listed on our Kiwibank Careers site for a copy of the position description.

This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.

This is us. Where you and your whānau matter.

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.

#J-18808-Ljbffr

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