Customer Billing Specialist

2 weeks ago


Wellington, Wellington, New Zealand New Zealand Government Full time
Customer Billing Specialist at New Zealand Post, Wellington
  • Join a team with a reputation for doing great things
  • Wellington Central based with hybrid working

Our Finance Operations team incorporates Customer Billing, Credit Control and Accounts Payable & Purchasing. This multi-functional group has the responsibility for providing efficient and cost-effective Billing, Invoicing and Payment support services, to meet the needs of internal and external customers for NZ Post.

Due to an internal promotion, we are looking for someone to join them to deliver high-quality customer service to NZ Post and its on-account customers.

You'll do this by ensuring that all billing information our customers receive is accurate and arrives in a timely manner to enable prompt payment, all payments received are correctly allocated, and all customer enquiries are resolved in a timely manner.

In this busy and varied role, you'll need to complete all these tasks efficiently and effectively. There'll be lots of opportunities to participate in projects, and as part of the wider Group Finance team you'll be expected to work collaboratively and, at times, with the flexibility to pick up the work of other roles within the team to achieve team objectives. A vital part of this role is to work closely with the Credit Control team to meet our key objectives and targets.

You'll have a passion for delivering exceptional customer service, and you'll have mastered the fundamentals of quality in this space, including having a good phone manner, excellent attention to detail and a team player approach. If you had experience in accounts receivable that would be a bonus, but not essential.

You'll couple this with:

  • Excellent written and verbal communication skills
  • Ability to work to deadlines and under pressure
  • A proactive nature and the ability to pick things up with ease
  • Comfortable using a variety of systems and processes
  • Experience working in a large or complex organisation which has a strong customer relationship component

He Aha Te Pai - What you'll love about us

We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about. Our permanent employees enjoy a variety of benefits including:

  • Access to discounted health insurance plans for you and your family
  • Special rates on fantastic holiday home accommodation around New Zealand
  • Retail shopping discounts with our partners
  • An Employee Assistance programme to support you when you need it

Hiahia? - Interested? Come and join the whanau

Ready to be part of something bigger? If this sounds like your next career move, then apply today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page. If you require additional information, please contact Michele Christie (Talent Acquisition Specialist) on 022 087 5195.

Applications for this position close on 21 April 2025

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.

If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles. We won't consider candidates through agencies unless this has been previously approved.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

#J-18808-Ljbffr

  • Wellington, Wellington, New Zealand Nz Post Full time

    About NZ PostNZ Post is a leading provider of postal and delivery services in New Zealand. Our Finance Operations team plays a crucial role in supporting the company's growth by providing efficient billing and payment support services.The Customer Billing Specialist will join a dynamic team that incorporates Customer Billing, Credit Control, and Accounts...


  • Wellington, Wellington, New Zealand NZ Post Full time

    About the RoleWe are seeking a highly skilled Customer Billing Operations Specialist to join our Finance Operations team. In this role, you will be responsible for ensuring accurate and timely billing information is received by customers, and all payments are correctly allocated.You will work closely with the Credit Control team to meet key objectives and...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Job DescriptionThis is an exciting opportunity for a seasoned professional to lead our customer billing operations team. As the head of this team, you will be responsible for ensuring that all billing processes are efficient, effective, and compliant with regulatory requirements.Your primary goal will be to optimize day-to-day billing processes, manage...


  • Wellington, Wellington, New Zealand Nz Post Full time

    Job DescriptionThe Billing Manager will be responsible for leading a team of Customer Billing Specialists, handling both systemised and manual billing for domestic and international clients. The key goal is to ensure day-to-day billing processes are optimised, payments and debt risks are managed, and customers receive excellent service.Responsibilities...


  • Wellington, Wellington, New Zealand Nz Post Full time

    Customer Billing Specialist Join a team with a reputation for doing great things Wellington Central based with hybrid working ?Korero mo te turanga - About the role Our Finance Operations team incorporates Customer Billing, Credit Control and Accounts Payable & Purchasing.This multi-functional group has the responsibility for providing efficient and...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Wellington basedBe part of a high functioning finance team doing great things dailyLead a team of billing specialistsAs the Billing Manager, you'll be leading a team of Customer Billing Specialists, handling both systemised and manual billing for both our domestic and international clients.Your main goal? Making sure the day-to-day billing processes are...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Wellington basedBe part of a high functioning finance team doing great things dailyLead a team of billing specialistsAs the Billing Manager, you'll be leading a team of Customer Billing Specialists, handling both systemised and manual billing for both our domestic and international clients.Your main goal?Making sure the day-to-day billing processes are...


  • Wellington, Wellington, New Zealand Contact Energy Ltd Full time

    Contact Energy Ltd is a leading energy provider in New Zealand, dedicated to delivering reliable and sustainable energy solutions. Our billing operations function plays a critical role in ensuring the timely and accurate execution of our billing services.In this role, you will be responsible for generating invoices per agreed customer service level...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    About the RoleWe are seeking a highly experienced and skilled individual to join our finance operations team as a billing team manager. In this role, you will be responsible for managing a team of billing specialists, overseeing the end-to-end billing process, and ensuring that all billing activities are completed efficiently and effectively.Your key...


  • Wellington, Wellington, New Zealand NZ Post Full time

    Wellington basedBe part of a high functioning finance team doing great things dailyLead a team of billing specialistsKōrero mō te tūranga - About the roleAs the Billing Manager, you'll be leading a team of Customer Billing Specialists, handling both systemised and manual billing for both our domestic and international clients.Your main goal? Making sure...


  • Wellington, Wellington, New Zealand Nz Post Full time

    Wellington basedBe part of a high functioning finance team doing great things dailyLead a team of billing specialistsKorero mo te turanga - About the roleAs the Billing Manager, you'll be leading a team of Customer Billing Specialists, handling both systemised and manual billing for both our domestic and international clients.Your main goal?Making sure the...


  • Wellington, Wellington, New Zealand New Zealand Post Full time

    Be part of a high functioning finance team doing great things daily.As the Billing Manager, you'll be leading a team of Customer Billing Specialists, handling both systemised and manual billing for both our domestic and international clients.Your main goal? Making sure the day-to-day billing processes are optimised and running efficiently, that payments and...


  • Wellington, Wellington, New Zealand New Zealand Post Full time

    Join a team with a reputation for doing great thingsWellington Central based with hybrid workingOur Finance Operations team incorporates Customer Billing, Credit Control and Accounts Payable & Purchasing. This multi-functional group has the responsibility for providing efficient and cost-effective Billing, Invoicing and Payment support services, to meet the...


  • Wellington, Wellington, New Zealand NZ Post Full time

    Join a team with a reputation for doing great things.Wellington Central based with hybrid working.Kōrero mō te tūranga - About the roleOur Finance Operations team incorporates Customer Billing, Credit Control and Accounts Payable & Purchasing. This multi-functional group has the responsibility for providing efficient and cost-effective Billing, Invoicing...


  • Wellington, Wellington, New Zealand Nz Post Full time

    **Job Overview**NZ Post is seeking a highly skilled and experienced Customer Billing Operations Manager to join our finance team. As a key member of the team, you will be responsible for leading customer billing operations, ensuring excellent service, and driving process improvements.About the RoleLead a team of billing specialists to optimize day-to-day...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Company OverviewNew Zealand Post is committed to delivering high-quality financial services to its customers. Our Finance Operations team plays a critical role in achieving this goal by providing efficient and cost-effective billing, invoicing, and payment support services.">Job DescriptionThis role involves working closely with the Credit Control team to...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    This exciting opportunity exists for a Billing Operations Specialist to join our team at New Zealand Post.In this role, you will be responsible for completing tasks efficiently and effectively, participating in projects, and working collaboratively with the wider Group Finance team.The ideal candidate will have a passion for delivering exceptional customer...


  • Wellington, Wellington, New Zealand Contact Energy Ltd Full time

    Becoming an integral part of our billing operations function at Contact Energy Ltd means being part of a dynamic team dedicated to driving sustainable and efficient energy practices. In this role, you will be at the heart of our billing operations, ensuring the accurate and timely execution of our billing services.Your key responsibilities will include...


  • Wellington, Wellington, New Zealand Contact Energy Ltd Full time

    We are seeking an Accounting and Billing Professional to join our team at Contact Energy Ltd. This role will involve being part of a dynamic team dedicated to driving sustainable and efficient energy practices. As an Accounting and Billing Professional, you will be responsible for generating invoices, managing exceptions, and resolving errors across relevant...


  • Wellington, Wellington, New Zealand Contact Energy Ltd Full time

    Contact Energy Ltd OverviewContact Energy is a leading energy provider in New Zealand, offering electricity, gas, and broadband services with a focus on innovation and sustainability. Our mission is to provide reliable and sustainable energy solutions for our customers.We are committed to customer satisfaction and achieving net zero energy generation by...